📍 Navy Health Clinic — Portsmouth Naval Shipyard, Portsmouth NH, 03804
Dec 19, 2025 → Jan 13, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (12 biz days early)
Active: 9 biz days
Paused: 6 biz days
🕐 Clock stopped: Tech Off Site (Jan 13, 2026)
3d
▶ Clock Running
Status: Created
Dec 19 → Dec 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Jan 5, 2026
6 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 13, 2026
6 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 19, 2025Tech Off Site: Jan 13, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 19 → Dec 24
Created
▶ Running
3
3
Dec 24 → Jan 5
Ready for Release
⏸ Paused
6
—
Jan 5 → Jan 13
Scheduled
▶ Running
6
9
Jan 13 → Jan 13
Tech On Site
▶ Running
0
9
Dispatch4.0d
Holding7.0d (excluded)
Coordinators7.0d
Field Work0.1d
Billing1.3d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Holding(excluded from total)
7.0 days
Coordinators
7.0 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Dec 19, 2025
Due: Jan 30, 2026
Completed: Jan 13, 2026 (17 days early)
📅
16.0 daysTotal Age
⏱️
7.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
10.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 75 days old
🚨
Primary Delay7.0 days stuck in "Ready for Release"
⏱️
Total Delay10.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Release
7.0d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.9d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/05/2026 Rbailey - Rcvd email from George advised that he would like Joseph earlier like 9am. Per Joseph he will be onsite by 9am on January 13th with his Passport. Planner included in email
12/31/2025 Rbailey - Called 207.438.3946 number for George Dodd. NA VM said HM3 Marzon Mead. Advised that we were looking to have Joseph Nuovo come onsite January 13 @10am. Sending email to Advise as well
george.w.dodd.mil@health.mil
12/19/2025 SRobinson- Created follow up WO as requested. (Old WO-01325150) - Follow up notes - Need EWO for WO-14147629
-Previous notes -
12/12/2025 Brod - called 2074383946 to speak to George Dodd, he confirmed FSE onsite for 12/18. george.w.dodd.mil@health.mil
🔧Work Performed
PM
🔍Technician Findings
Device passed all PM tests.
⚠️Problem Description
Sparq Ultrasound System
Installed Product 93666562 Serial Number US62111731
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Feb 4, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📧
Email_FCO Updates
Completed Jan 5, 2026
01/05/2026 Rbailey - Rcvd email from George advised that he would like Joseph earlier like 9am. Per Joseph he will be onsite by 9am on January 13th with his Passport. Planner included in email
📞
Call
Completed Dec 31, 2025
12/31/2025 Rbailey - Called 207.438.3946 number for George Dodd. NA VM said HM3 Marzon Mead. Advised that we were looking to have Joseph Nuovo come onsite January 13 @10am. Sending email to Advise as well
george.w.dodd.mil@health.mil
📅
WO-01327365 - Preventive Maintenance - Ultrasound - Portsmouth - Navy Health Clinic
Jan 13, 2026 9:00am – 11:00am
Work Order: WO-01327365
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14147629
Location: Navy Health Clinic
Address: Portsmouth Naval Shipyard, Portsmouth, NH 03804
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US62111731
Contact Name: George Dodd
Contact Phone: 207-438-3946
Timeline
📋
Work Order Created Dec 19, 9:21 AM
Work Order:WO-01327365
Type:Preventive Maintenance
Priority:PC
⏳4.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 24, 8:13 AM