Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327539 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Dec 19, 2025 → Dec 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 21, 2025)
▶ Clock Running
Status: Created
Dec 20 → Dec 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 20 → Dec 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 20 → Dec 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 20 → Dec 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 20, 2025 Completed: Dec 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 20 → Dec 20 Created ▶ Running 0 0
Dec 20 → Dec 20 Assigned ▶ Running 0 0
Dec 20 → Dec 20 Scheduled ▶ Running 0 0
Dec 20 → Dec 21 Tech On Site ▶ Running 0 0
Billing 2.5d
✓ SLA Met
Billing
2.5 days
Over SLA
Created: Dec 20, 2025 Due: Dec 31, 2025 Completed: Dec 21, 2025 (10 days early)
📅
0.0 days Total Age
⏱️
2.5d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 75 days old
🚨
Primary Delay 2.5 days stuck in "Ready to Bill"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
PM - Contract - Customer Value PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
▶
4 Work Order Created Dec 19, 8:13 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Carlos Puebla
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-20T13:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Dec 20, 10:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14h 30m
⏱️
5x Labor Added Dec 20, 11:07 PM
Type: Labor, Travel
Status: Open
Qty: 1, 9.5, 30
⏱️
Labor Added Dec 20, 11:25 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
▶
2 Status: Completed Dec 20, 11:40 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 22, 12:08 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Dec 20, 8:00 AM
Created
Dec 19, 8:13 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03044592 Labor Open 1 $0.00 Dec 20, 11:07 PM
WL-03044593 Labor Open 9.5 $450.00 Dec 20, 11:07 PM
WL-03044594 Labor Open 1 $465.00 Dec 20, 11:07 PM
WL-03044595 Travel Open 30 $0.00 Dec 20, 11:07 PM
WL-03044596 Travel Open 30 $0.00 Dec 20, 11:07 PM
WL-03044597 Labor Open 0.75 $0.00 Dec 20, 11:25 PM
WL-03045127 Labor Open 0.016666666666667 $114.00 Dec 22, 12:08 PM

Details