Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327602 ↗ ServiceMax

TORION USA • Repair • PC

📍 Torion USA — 530 Summit Point Drive, Henrietta NY, 14467

Dec 22, 2025 → Dec 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 5, 2026
✓ SLA Met (8 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 22, 2025)
0d
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 22, 2025 Completed: Dec 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 22 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Billing
0.0 days
Created: Dec 22, 2025 Due: Jan 5, 2026 Completed: Dec 22, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
0.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 72 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired IDP-10 pump
📄 Description
EXCHANGE IDP-10 PUMP

Timeline

📋
▶
5 Work Order Created Dec 22, 11:44 AM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned → Status: Ready to Bill
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
📄
Status: Ready to Bill by Tami Dawe
From: Closed
To: Ready to Bill
Duration in Previous: 2m
📨
▶
3 Status: Invoice Pending Dec 22, 12:05 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249736

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Dec 22, 11:44 AM
Invoice #
SM-249736

Work Details (1)

Name Type Status Qty Amount Date
WL-03045097 Labor Open - $1,941.00 Dec 22, 11:45 AM

Details