Work Order 360 View

🔒 Internal CSA Notes

12/22/25 MMcNamara

Problem Description    
The serial number is 230313 and the RMA was 11722. The unit was double wrapped in bubble wrap and the box had some damage like it was dropped at some point. However, the damage on the side of the device is not consistent with a box drop. The side is solid and damage like that would only be caused by the device itself being dropped on a hard surface. The main problem I have is that I am told that it did not have that damage before it left, but I truthfully cannot confirm that as I did not take pictures nor see it when it went out. I have included a picture of the side of the device. My primary concern is less the damage to the side and more issue with the probe. I hope this information is helpful.

Technician Findings    
S2092 810nm 200mW Standard Tip Issue 1 A7027 Not Sent

S1022 LX2 2.3 Control Unit Issue 1 230313
1. Right side panel requires replacement.
2. Intermittent operation on socket 1 with skin conductance probe. Discovered broken wire (at crimp) on connector to PCB. Replacing socket 1. Defctive Socket assy (with suspect lot #) installed on RMA11722

Work Performed    
Rework Summary

TR170 LX2.3 Control Unit (230313)
1. SIde panel replaced.
2. Defective socket one assembly replaced.
3. Retest of unit.

🔧 Work Performed

Rework Summary TR170 LX2.3 Control Unit (230313) 1. SIde panel replaced. 2. Defective socket one assembly replaced. 3. Retest of unit

🔍 Technician Findings

S2092 810nm 200mW Standard Tip Issue 1 A7027 Not Sent S1022 LX2 2.3 Control Unit Issue 1 230313 1. Right side panel requires replacement. 2. Intermittent operation on socket 1 with skin conductance probe. Discovered broken wire (at crimp) on connector to PCB. Replacing socket 1. Defctive Socket assy (with suspect lot #) installed on RMA11722

⚠️ Problem Description

The serial number is 230313 and the RMA was 11722. The unit was double wrapped in bubble wrap and the box had some damage like it was dropped at some point. However, the damage on the side of the device is not consistent with a box drop. The side is solid and damage like that would only be caused by the device itself being dropped on a hard surface. The main problem I have is that I am told that it did not have that damage before it left, but I truthfully cannot confirm that as I did not take pictures nor see it when it went out. I have included a picture of the side of the device. My primary concern is less the damage to the side and more issue with the probe. I hope this information is helpful.