Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327613 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 22, 2025 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 19, 2026
✓ SLA Met (1 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 22 → Jan 15, 2026
16 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 22, 2025 Completed: Jan 15, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Jan 15 Assigned ▶ Running 16 16
Dispatch 0.0d
Coordinators 16.7d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.7 days
Over SLA
Billing
0.2 days
Created: Dec 22, 2025 Due: Jan 19, 2026 Completed: Jan 15, 2026 (4 days early)
📅
16.7 days Total Age
⏱️
16.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
17.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 72 days old
🚨
Primary Delay 16.7 days stuck in "Assigned"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
16.7d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
▶
4 Work Order Created Dec 22, 1:04 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 3m
🚨 17.0 business days
✔️
Status: Completed by Tami Dawe Jan 15, 12:03 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 23d 22h, 0m
📄
Status: Ready to Bill by Tami Dawe Jan 16, 9:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 22m
📨
▶
3 Status: Invoice Pending Jan 16, 11:09 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-251528
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 16.7 business days (threshold: 4.0 business hours)
Exceeded by 16.2 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 22, 1:04 PM
Invoice #
SM-251528

Work Details (1)

Name Type Status Qty Amount Date
WL-03045200 Parts Open 1 $1,222.50 Dec 22, 1:07 PM

Details