Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327617 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 22, 2025 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 19, 2026
✓ SLA Met
Active: 17 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Dec 22 → Jan 16, 2026
17 business days (counted)
Running total: 17 of ? biz days used
Created: Dec 22, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Jan 16 Assigned ▶ Running 17 17
Dispatch 0.0d
Coordinators 17.7d
Field Work 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
17.7 days
Over SLA
Field Work
0.8 days
Created: Dec 22, 2025 Due: Jan 19, 2026 Completed: Jan 16, 2026 (3 days early)
📅
17.7 days Total Age
⏱️
17.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
17.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 72 days old
🚨
Primary Delay 17.7 days stuck in "Assigned"
⏱️
Total Delay 17.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
17.7d / 0.5d SLA
Completed
0.8d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
▶
4 Work Order Created Dec 22, 1:17 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 18.0 business days
✔️
Status: Completed by Tami Dawe Jan 16, 9:00 AM
From: Assigned
To: Completed
Duration in Previous: 24d 19h
🏁
Status: Closed by Kim Pearson Jan 16, 3:26 PM
From: Completed
To: Closed
Duration in Previous: 6h 26m
⏳ 1.0 business days
📄
Status: Ready to Bill by Tami Dawe Jan 19, 12:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
📨
▶
3 Status: Invoice Pending Jan 19, 5:11 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251676

Bottlenecks

Assigned
Duration: 17.7 business days (threshold: 4.0 business hours)
Exceeded by 17.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 22, 1:17 PM
Invoice #
SM-251676

Work Details (1)

Name Type Status Qty Amount Date
WL-03045212 Parts Open 1 $1,222.50 Dec 22, 1:18 PM

Details