Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327623 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 22, 2025 → Dec 23, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 30, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Dec 22, 2025 Completed: Dec 23, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0 / 5
Dec 22 → Dec 22 Ready for Scheduling ▶ Running 0 0 / 5
Dec 22 → Dec 23 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.7 days
Over SLA
Billing
0.1 days
Created: Dec 22, 2025 Due: Dec 30, 2025 Completed: Dec 23, 2025 (7 days early)
📅
1.7 days Total Age
⏱️
1.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
1.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 72 days old
🚨
Primary Delay 1.6 days stuck in "Assigned"
⏱️
Total Delay 1.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed not working.
⚠️ Problem Description
Ray-Anthony Alston: Head of bed not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 22, 1:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 22, 2:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 43m
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Dec 23, 6:32 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 11:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 17m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 12:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 58m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 26, 9:25 PM
Invoice Number: SM-249908

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 22, 1:37 PM
Invoice #
SM-249908

Work Details (4)

Name Type Status Qty Amount Date
WL-03046716 Labor Open 1 $0.00 Dec 23, 6:32 PM
WL-03046717 Labor Open 2.5 $0.00 Dec 23, 6:32 PM
WL-03046718 Travel Open 23.8 $0.00 Dec 23, 6:32 PM
WL-03046719 Parts Open 1 $0.00 Dec 23, 6:32 PM

Details