📍 KEARFOTT CORPORARION — 2858 Us 70 Hwy, Black Mountain NC, 28711
Dec 23, 2025 → Jan 6, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (5 biz days late)
Active: 11 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 9, 2026
11 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 23, 2025Completed: Jan 9, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 23 → Dec 23
Created
▶ Running
0
0
Dec 23 → Jan 9
Assigned
▶ Running
11
11
Dispatch0.0d
Coordinators12.0d
Field Work0.0d
Billing6.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.0 days
Over SLA
Field Work
0.0 days
Billing
6.3 days
Over SLA
Created: Dec 23, 2025
Due: Jan 23, 2026
Completed: Jan 6, 2026 (17 days early)
📅
9.0 daysTotal Age
⏱️
12.0d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
13.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay12.0 days stuck in "Assigned"
⏱️
Total Delay13.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Billing Review
1.4d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Repair: Evaluated, unit passed calibration, but high gain. Corrupt CF Card.
1/6/2026 Replaced Corrupt flash card. Cleaned inside spec-tube body, ion chamber, ion
support pole, installed new filament, metal gasket, retorque spec-tube header. started up unit, perform fine test procedure, record parameter, chart record N/A unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Corrupt CF Card
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Warranty Bench Repair
Jan 9, 2026 3:59pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Dec 23, 8:16 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨12.0 business days
🔩
3x Parts Added Jan 9, 1:19 PM
Type:Parts
Status:Open
Qty:1
⏱️
▶
3
Labor Added Jan 9, 1:37 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:17d 5h
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
💵
Status: Billing Review by Hannah ShawJan 9, 3:58 PM
From:Closed
To:Billing Review
Duration in Previous:2h 16m
⏳1.8 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAJan 12, 6:06 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:2d 14h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawJan 13, 11:52 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 5h
⏳3.0 business days
🧾
▶
2
Invoice Created Jan 15, 12:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2d 0h
Bottlenecks
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)