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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327822 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Dec 23, 2025 → Jan 8, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 31, 2025
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
10d
▶ Clock Running
Status: Assigned
Dec 23 → Jan 8, 2026
10 business days (counted)
Running total: 10 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 10 of 5 biz days used
Created: Dec 23, 2025 Completed: Jan 8, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0 / 5
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0 / 5
Dec 23 → Jan 8 Assigned ▶ Running 10 10 / 5
Jan 8 → Jan 8 Tech On Site ▶ Running 0 10 / 5
Dispatch 0.0d
Coordinators 10.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 23, 2025 Due: Dec 31, 2025 Completed: Jan 8, 2026 (7 days late)
📅
10.7 days Total Age
⏱️
10.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
10.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 23, 2025
Visit 2 Jan 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 71 days old
🚨
Primary Delay 10.7 days stuck in "Assigned"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
10.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'26.01.08_MStelter: Located the bed. And now it is working. Tested knee/foot function fully cycling 3 times. Returning bed to service. '25.12.23_MStelter: 1) Swapped pendants from a working bed to this bed. No change. Swapped back to oriiginal. 2) Used the manual override to lower foot section to make patient more comfortable. Pendant still would not work for the knee/foot. 3) Informed staff of my findings and of the manual override to lower. They will inform site biodmed when bed is available for repair.
🔍 Technician Findings
'25.12.23_MStelter: Was called to Acute Rehab for Bari bed w patient where the knee/foot was all the way up and the controls wouldn't make it go down.
⚠️ Problem Description
Mark Stelter: Create REPAIR WO. Knee/foot raise/lower function does not work.
📄 Description
Bed, Bariatric

Timeline

📋
Work Order Created Dec 23, 1:13 PM
Work Order: WO-01327822
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Dec 23, 1:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Dec 23, 1:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
⏱️
Labor Added Dec 23, 2:01 PM
Type: Labor
Status: Open
Qty: 2
🚨 11.0 business days
⏱️
▶
3 Labor Added Jan 8, 5:33 PM
Labor Added → Status: Tech On Site → Status: Closed
🔧
Status: Tech On Site by Mark Stelter
From: Assigned, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 16d 4h, 0m
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 3:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 0m
📨
▶
2 Status: Invoice Pending Jan 9, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Jan 12, 8:00 AM
Invoice Number: SM-250929

Bottlenecks

Assigned
Duration: 10.7 business days (threshold: 4.0 business hours)
Exceeded by 10.2 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 23, 1:13 PM
Invoice #
SM-250929

Work Details (2)

Name Type Status Qty Amount Date
WL-03046343 Labor Open 2 $0.00 Dec 23, 2:01 PM
WL-03058193 Labor Open 0.5 $0.00 Jan 8, 5:33 PM

Details