Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327865 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Dec 23, 2025 → Jan 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (233 biz days early)
Active: 4 biz days
Paused: 17 biz days
🕐 Clock stopped: Tech Off Site (Jan 26, 2026)
▶ Clock Running
Status: Created
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Jan 21, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 26, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 23, 2025 Tech Off Site: Jan 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 24 Created ▶ Running 1 1
Dec 24 → Jan 21 Ready for Release ⏸ Paused 17
Jan 21 → Jan 21 Assigned ▶ Running 0 1
Jan 21 → Jan 26 Scheduled ▶ Running 3 4
Jan 26 → Jan 26 Tech On Site ▶ Running 0 4
Dispatch 1.5d
Holding 18.0d (excluded)
Coordinators 3.1d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Holding (excluded from total)
18.0 days
Coordinators
3.1 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Dec 23, 2025 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
21.5 days Total Age
⏱️
18.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 19, 2026
Visit 2 Jan 23, 2026
Visit 3 Jan 25, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 71 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Ready for Release
18.0d
Scheduled
3.1d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01239456) -Follow up notes - Need new EWO for WO-14003223


-Previous notes -

10/28/2025 MHamersley - called 850-769-8341, xfer to Bio Med, spoke to Calvin Sikes, he states that all recalls have been completed on all their V60 Ventilators, calvin.sikes@gehealthcare.com


09/16/2025 MHamersley - called 850-769-8341, transferred to Bio Med, no answer/unable to leave msg; sent f/u email: nayir.bermudezchaveco@hcahealthcare.com 


07/15/2025 MHamersley - called 850-769-8341, transferred to Bio Med, no answer/unable to leave msg; sent f/u email: nayir.bermudezchaveco@hcahealthcare.com 

(rec'd email reply from Josh, he is biomed at HCA Florida Gulf Coast Hospital in Panama City, NOT Lakeland)

called 904-252-2618, Chris Bayer, call went to VM/LM; sent email: christopher.bayer@hcahealthcare.com


07/10/2025 MHamersley - called 850-769-8341, transferred to Bio Med, no answer; sent f/u emails


06/25/2025 MHamersley - called 863-276-8023, phone just rings, no answer; called 850-769-8341, transferred to Bio Med, phone just rings, no answer; sending emails: 

nayir.bermudezchaveco@hcahealthcare.com

josh.hendricks@gehealthcare.com


04/22/2025 YEspino Called 863-276-8023 to try and get a better contact since the email given keeps bouncing. Was unable to speak to anybody or leave a message because the line just rang a couple times and the call was dropped. 


04/08/2025 YEspino Emailed nayir.bermudezchaveco@hdahealthcare.com for a follow up on the previous email sent to verify the devices in question.


03/18/2025 YEspino Called 863-276-8023 to reconfirm Nayirs email to send an email to verify the device in question. Was told his email is as follows: nayir.bermudezchaveco@hdahealthcare.com . will send an email to get these devices verified.


03/13/2025 YEspino Called 863-276-8023 to reconfirm Nayirs Email for a follow up. Was unable to speak to anybody or leave a message.


03/06/2025 YEspino Called 863-276-8023 to reconfirm the email for Nayir to send a follow up email. But was unable to speak to anybody or leave a message.


03/06/2025 YEspino Called 727-533-2661 to speak to Emily to verify the devices in question. Was unable to speak to her because once i dialed the number all i heard was a busy signal.


02/28/2025 YEspino Called 727-533-2661 to speak to Emily Pittman to verify the devices in question. Was unable to speak to her or leave a message because once dialed the line just sounded busy.


02/28/2025 YEspino Called 863-276-8023 to verify the devices in question. Was advised to that i needed to Email Nayir to be better assisted.


02/21/2025 YEspino Called 863-276-8023 to verify the devices in question. Was unable to speak to anybody or leave a message.


02/18/2025 YEspino Called 863-276-8023 to speak to Nayir to verify the device in question. Was unable to speak to him or leave a message the line just rings till the call is dropped.


01/17/2025 Aluman - follow up for units not yet located

🔧 Work Performed
ANR
🔍 Technician Findings
ANR
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Dec 23, 3:08 PM
Work Order: WO-01327865
Type: FCO
Priority: PC
Status: Ready for Release by Mandy Newman Dec 24, 8:12 AM
From: Entered
To: Ready for Release
Duration in Previous: 17h 4m
🚨 18.0 business days
👷
3 Technician Assigned Jan 21, 8:47 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 28d 0h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-21T13:00:00.000+0000
3.0 business days
🔧
3 Status: Tech On Site Jan 25, 7:55 PM
Status: Tech On Site → 3x Labor Added → 2x Travel Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 180
⏱️
2 Labor Added Jan 25, 8:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site
To: Completed
Duration in Previous: 10m
⏱️
2 Labor Added Jan 26, 12:39 PM
Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 16h 37m
4.0 business days
⏱️
Labor Added Jan 29, 10:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 29, 10:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 52m
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Jan 21, 8:00 AM
Created
Dec 23, 3:08 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03078414 Labor Open 3 $665.00 Jan 25, 7:57 PM
WL-03078413 Labor Open 3 $0.00 Jan 25, 7:57 PM
WL-03078415 Labor Open 3 $1,085.00 Jan 25, 7:58 PM
WL-03078416 Travel Open 180 $0.00 Jan 25, 7:59 PM
WL-03078417 Travel Open 180 $0.00 Jan 25, 7:59 PM
WL-03078418 Labor Open 0.25 $0.00 Jan 25, 8:04 PM
WL-03079067 Labor Open 2 $0.00 Jan 26, 12:39 PM
WL-03083079 Labor Open 0.016666666666667 $266.00 Jan 29, 10:12 AM

Details