Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328009 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 24, 2025 → Jan 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 23, 2026
✓ SLA Met (13 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Dec 24 → Jan 5, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 24, 2025 Completed: Jan 5, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Jan 5 Assigned ▶ Running 6 6
Dispatch 0.0d
Coordinators 7.0d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Dec 24, 2025 Due: Jan 23, 2026 Completed: Jan 5, 2026 (18 days early)
📅
7.0 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 70 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
▶
4 Work Order Created Dec 24, 10:01 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 7.0 business days
✔️
Status: Completed by Kim Pearson Jan 5, 10:04 AM
From: Assigned
To: Completed
Duration in Previous: 12d 0h
🏁
Status: Closed by Tami Dawe Jan 5, 10:17 AM
From: Completed
To: Closed
Duration in Previous: 13m
📄
Status: Ready to Bill by Tami Dawe Jan 6, 9:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 0m
📨
▶
3 Status: Invoice Pending Jan 6, 12:29 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250572
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 24, 10:01 AM
Invoice #
SM-250572

Work Details (1)

Name Type Status Qty Amount Date
WL-03047198 Parts Open 1 $1,222.50 Dec 24, 10:02 AM

Details