📍 SUTTER SOLANO MED CTR AMHS — 300 HOSPITAL DR, VALLEJO CA, 94589-2574
Dec 24, 2025 → Dec 26, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met (9 biz days early)
Active: 1 biz days
🕐 Clock stopped: Invoiced (Dec 27, 2025)
1d
▶ Clock Running
Status: Created
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 26 → Dec 27, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Dec 27 → Dec 27, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 24, 2025Invoiced: Dec 27, 2025
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 24 → Dec 26
Created
▶ Running
1
1
Dec 26 → Dec 26
Assigned
▶ Running
0
1
Dec 26 → Dec 26
Scheduled
▶ Running
0
1
Dec 26 → Dec 26
Entered
▶ Running
0
1
Dec 26 → Dec 26
Assigned
▶ Running
0
1
Dec 26 → Dec 26
Scheduled
▶ Running
0
1
Dec 26 → Dec 27
Tech On Site
▶ Running
0
1
Dec 27 → Dec 27
Completed
▶ Running
0
1
Dispatch5.3d
Coordinators0.3d
Field Work0.3d
Billing1.7d
✓ SLA Met
Dispatch
5.3 days
Over SLA
Coordinators
0.3 days
Field Work
0.3 days
Billing
1.7 days
Created: Dec 24, 2025
Due: Jan 9, 2026
Completed: Dec 27, 2025 (13 days early)
📅
1.3 daysTotal Age
⏱️
4.0d in L2 ScreeningLongest Stage
🔄
10 transitionsStatus Changes
⚠️
3.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 70 days old
🚨
Primary Delay4.0 days stuck in "L2 Screening"
⏱️
Total Delay3.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
4.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Arrived on site and contacted Ed Valdes to obtain a site contact name and phone number. Was provided the biomed contact, Dan Hodgson. Contacted biomed, who advised that another individual was initially scheduled to perform the installation. He requested that I remain on site while he confirmed whether I was authorized to proceed. Approximately 30 minutes later, biomed confirmed approval for me to perform the installation and escorted me to the ultrasound unit. Installed the probes, AC power cord, and associated accessories. Noted that the wireless charging cradle for the Vscan Air was missing from the order. Performed functional testing of the unit, verified the wheels roll freely, confirmed proper operation of the directional lock and wheel brakes, and verified the monitor arm moves freely along both the X and Y axes. Powered up the unit, configured the date and time, and successfully tested all probes. Verified that the unit serial number and permanent code match the Activation Code Summary Sheet and confirmed that all options listed as “Permanent” on the summary sheet match those installed on the unit.
Ultrasound unit:
Venue R5, SN: VEE000525
Probes:
M5Sc-RS, SN: 554174YP3
L10-22-RS, SN: 1516392WX6
C1-5-RS, SN:1807435WX1
L4-12t-RS, SN:1808556WX3
Vscan Air CL, SN:VA00106962
Note: The Vscan Air CL was not connected per our OJT.