Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328132 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Presbyterian Hospital- 165th St — 627 W 165th St, New York NY, 10032

Dec 26, 2025 → Dec 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 27, 2025)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 26, 2025 Completed: Dec 27, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 26 Assigned ▶ Running 0 0
Dec 26 → Dec 27 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 1.0d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Billing
1.6 days
Over SLA
Created: Dec 26, 2025 Due: Dec 27, 2025 Completed: Dec 28, 2025 (on time)
📅
1.0 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 68 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Preventative Maintenance visit completed and the system is returned to full clinical use.Ready for patient use.
🔍 Technician Findings
PM
⚠️ Problem Description
Customer Requesting PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
▶
3 Work Order Created Dec 26, 10:11 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Mandy Newman
Technician: a0h6e00000II9QiAAL, Fady Khouzam
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 4m
📅
▶
2 Dispatch Scheduled Dec 26, 10:17 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏱️
▶
2 4x Labor Added Dec 26, 7:15 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 8h 58m
⏳ 0.6 business days
🏁
Status: Closed by Fady Khouzam Dec 27, 7:37 PM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏳ 1.0 business days
⏱️
Labor Added Dec 29, 10:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 10:26 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
⏳ 1.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Dec 26, 8:00 AM
Created
Dec 26, 10:11 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03048387 Labor Open 2 $150.00 Dec 26, 7:15 PM
WL-03048388 Labor Open 1.5 $155.00 Dec 26, 7:15 PM
WL-03048389 Expenses Open 1 $0.00 Dec 26, 7:15 PM
WL-03048390 Travel Open 45 $0.00 Dec 26, 7:15 PM
WL-03048750 Labor Open 0.016666666666667 $38.00 Dec 29, 10:19 AM

Details