Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328137 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Dec 26, 2025 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 2, 2026
✗ SLA Missed (21 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 29, 2026
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 22 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 3, 2026
3 business days (counted)
Running total: 25 of ? biz days used
Created: Dec 26, 2025 Completed: Feb 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Dec 26 Assigned ▶ Running 0 0
Dec 26 → Jan 29 Scheduled ▶ Running 22 22
Jan 29 → Jan 29 Entered ▶ Running 0 22
Jan 29 → Feb 3 Scheduled ▶ Running 3 25
Dispatch 0.0d
Coordinators 26.0d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
26.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 26, 2025 Due: Jan 2, 2026 Completed: Feb 3, 2026 (31 days late)
📅
25.0 days Total Age
⏱️
23.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 68 days old
🚨
Primary Delay 23.0 days stuck in "Scheduled"
⏱️
Total Delay 24.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
26.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/28/2026 RArnold - Updated to Alberto

01/27/2026 RArnold -emailed Victor for update on repairing device

12/26/2025 RArnold - Repair for device that failed PM. waiting on customer on how they would like to proceed.

🔧 Work Performed
Incident: Repair
🔍 Technician Findings
N/A
⚠️ Problem Description
Repair - Contract
📄 Description
V60 Ventilator
📞 Call Description
Repair - Contract

Timeline

📋
Work Order Created Dec 26, 10:38 AM
Work Order: WO-01328137
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Dec 26, 10:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 15m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-26T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Cristina Everetts Jan 6, 9:37 AM
Scheduled For: 2026-01-06T13:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Jan 6, 6:25 PM
Scheduled For: 2026-01-08T13:00:00.000+0000
🚨 16.7 business days
🆕
▶
3 Status: Entered Jan 29, 9:39 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Alberto Galan
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-02T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Feb 2, 7:05 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Alberto Galan
From: Scheduled
To: Completed
Duration in Previous: 4d 9h
🏁
Status: Closed by Alberto Galan Feb 2, 7:16 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 3.6 business days
⏱️
▶
2 Labor Added Feb 5, 11:43 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 22m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Feb 2, 8:00 AM
Created
Dec 26, 10:38 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03088675 Labor Open 1 $95.00 Feb 2, 7:05 PM
WL-03088676 Labor Open 0.016666666666667 $155.00 Feb 2, 7:05 PM
WL-03092997 Labor Open 0.016666666666667 $38.00 Feb 5, 11:43 AM

Details