📍 Sam's Club #4963 — 1270 N BRIDGE ST, Chillicothe OH, 45601
Dec 26, 2025 → Dec 31, 2025
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 2, 2026
✓ SLA Met (1 biz days early)
Active: 2 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Dec 26 → Dec 29, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Jan 1, 2026
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Dec 26, 2025Completed: Jan 1, 2026
Business Days Used2 / 4
04d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 26 → Dec 26
Created
▶ Running
0
0 / 4
Dec 26 → Dec 26
L2 Screening
▶ Running
0
0 / 4
Dec 26 → Dec 29
Awaiting Parts
⏸ Paused
1
—
Dec 29 → Dec 29
Ready for Scheduling
▶ Running
0
0 / 4
Dec 29 → Dec 29
Assigned
▶ Running
0
0 / 4
Dec 29 → Dec 31
Scheduled
▶ Running
2
2 / 4
Dec 31 → Jan 1
Tech On Site
▶ Running
0
2 / 4
Dispatch0.0d
Material Management1.5d
Coordinators3.3d
Field Work0.1d
Billing2.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.5 days
Coordinators
3.3 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Dec 26, 2025
Due: Jan 2, 2026
Completed: Jan 1, 2026 (1 days early)
📅
3.5 daysTotal Age
⏱️
2.9d in ScheduledLongest Stage
🔄
11 transitionsStatus Changes
⚠️
1.4d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 68 days old
🚨
Primary Delay2.9 days stuck in "Scheduled"
⏱️
Total Delay1.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
WO Correction Needed
0.6d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1.2.26 hshaw - missing FSR from with cust signature
🔧Work Performed
replaced tower and seat led lights
🔍Technician Findings
Led lights bad
⚠️Problem Description
Tech will be shipped tower and seat LEDs to replace on kiosk.
Tech will be shipped Key to Kiosk
Use this password to access the kiosk: 7XEZEKC#
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**