Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328157 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Dec 26, 2025 → Mar 2, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (20 biz days early)
Active: 24 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Dec 26 → Jan 26, 2026
19 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 3, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 6 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Feb 3 → Mar 2, 2026
18 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Dec 26, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 26 → Dec 26 Created ▶ Running 0 0
Dec 26 → Jan 26 Ready for Release ⏸ Paused 19 —
Jan 26 → Feb 3 Scheduled ▶ Running 6 6
Feb 3 → Feb 3 Entered ▶ Running 0 6
Feb 3 → Mar 2 Assigned ▶ Running 18 24
Mar 2 → Mar 2 Scheduled ▶ Running 0 24
Dispatch 0.0d
Holding 19.5d (excluded)
Coordinators 25.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
19.5 days
Coordinators
25.2 days
Over SLA
Created: Dec 26, 2025 Due: Mar 30, 2026 (25 days left)
📅
43.5 days Total Age
⏱️
19.5d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
22.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 68 days old
🚨
Primary Delay 19.5 days stuck in "Ready for Release"
⏱️
Total Delay 22.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
19.5d
Scheduled
6.6d / 2.0d SLA
Assigned
18.6d / 0.5d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 RArnold -Attached signed EL

02/23/2026 RFosbury sent EL to Aaron, aaronvincent.makilan@medstar.net asking for signature

02/03/2026 RFosbury, received email from Aaron saying listed probe has been retired

01/26/2026 Rfosbury, received email from Aaron confirning FSE onsite Feb 5th

01/26/2026 RFosbury Called Aaron at 443-790-5902 asked to send FU email. 

12/29/2025 RFosbury sent email to Makilan, Aaron Vincent <AaronVincent.Makilan@medstar.net>, asking if there any days in February he prefers.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 80471994 - SN B2XCXZ
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Dec 26, 3:10 PM
Work Order Created → Status: Ready for Release
✅
Status: Ready for Release by Mandy Newman
From: Entered
To: Ready for Release
Duration in Previous: 0m
🚨 20.0 business days
👷
▶
4 Technician Assigned Jan 26, 2:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-05T05:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 30d 23h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-05T18:00:00.000+0000
⚠️ 7.0 business days
🆕
▶
2 Status: Entered Feb 3, 1:56 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Rich Fosbury
Technician: a0h6e00000II6z9AAD, Allan Klus
🚨 19.0 business days
👷
▶
4 Technician Assigned Mar 2, 5:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Labor Added
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-02T05:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned, Scheduled, Completed
To: Scheduled, Completed, Closed
Duration in Previous: 27d 3h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 3, 12:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 46m

Bottlenecks

Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Assigned
Duration: 18.6 business days (threshold: 4.0 business hours)
Exceeded by 18.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Mar 2, 12:00 AM
Created
Dec 26, 3:10 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03126798 Labor Open 0.016666666666667 $38.00 Mar 2, 5:34 PM

Details