Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328169 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Dec 29, 2025 → Dec 29, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (2 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 29, 2025 Completed: Dec 29, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 29 Ready for Scheduling ▶ Running 0 0
Dec 29 → Dec 29 Assigned ▶ Running 0 0
Dec 29 → Dec 29 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 1.1d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Field Work
0.1 days
Billing
0.0 days
Created: Dec 29, 2025 Due: Jan 31, 2026 Completed: Dec 29, 2025 (33 days early)
📅
1.0 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 65 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.29_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.12.29_MStelter: Asset is due for PM.
⚠️ Problem Description
Mark Stelter: Please create a PM WO with a due date of 1/31/2026.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 29, 8:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 29, 4:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Lawrence Yoder
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 55m
🔧
▶
2 Status: Tech On Site Dec 29, 4:46 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
🚗
Travel Added Dec 29, 4:53 PM
Type: Travel
Status: Open
Qty: 92
✔️
Status: Completed by Mark Stelter Dec 29, 5:31 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 44m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 30, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 12m
📨
Status: Invoice Pending by Hannah Shaw Dec 30, 10:57 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 2, 11:01 PM
Invoice Number: SM-250124

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 29, 8:16 AM
Invoice #
SM-250124

Work Details (3)

Name Type Status Qty Amount Date
WL-03049244 Labor Open 1 $0.00 Dec 29, 4:50 PM
WL-03049245 Labor Open 1 $0.00 Dec 29, 4:50 PM
WL-03049251 Travel Open 92 $0.00 Dec 29, 4:53 PM

Details