Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328209 ↗ ServiceMax

MICROCHIP CORP • Repair • PC

📍 MICROCHIP — 34 Tozer Road, Beverly MA, 01915

Dec 29, 2025 → Dec 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 5, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 29, 2025)
0d
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 29, 2025 Completed: Dec 29, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 29 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.3 days
Created: Dec 29, 2025 Due: Jan 5, 2026 Completed: Dec 29, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
0.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 65 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
REPAIRED SH110 SCROLL PUMP
📄 Description
REPAIRED SH110 SCROLL PUMP

Timeline

📋
▶
4 Work Order Created Dec 29, 11:02 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 3m
✔️
Status: Completed by Tami Dawe Dec 29, 11:07 AM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 2m, 0m
📨
▶
2 Status: Invoice Pending Dec 29, 1:19 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Dec 29, 2:57 PM
Invoice Number: SM-250068

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Dec 29, 11:02 AM
Invoice #
SM-250068

Work Details (1)

Name Type Status Qty Amount Date
WL-03048819 Labor Open 1 $1,575.00 Dec 29, 11:03 AM

Details