Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328300 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Dec 29, 2025 → Feb 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (25 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Feb 8, 2026)
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Dec 30 → Feb 8, 2026
26 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 29, 2025 Completed: Feb 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0
Dec 29 → Dec 29 Scheduled ▶ Running 0 0
Dec 29 → Dec 30 Ready for Scheduling ▶ Running 1 1
Dec 30 → Feb 8 Scheduled ▶ Running 26 27
Coordinators 27.5d
Billing 2.4d
✗ SLA Missed
Coordinators
27.5 days
Over SLA
Billing
2.4 days
Over SLA
Created: Dec 29, 2025 Due: Dec 31, 2026 Completed: Feb 8, 2026 (326 days early)
📅
27.4 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
28.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026
Visit 3 Feb 5, 2026
Visit 4 Feb 6, 2026
Visit 5 Feb 7, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 65 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 28.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
27.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 1452 CM ack msg; LM w/DJ, KH, SL, AM, CC, EJ, MJ, LV; 1537 LV avail ; 1701 LM w/Jeanne re cnfm; 1734 Jeanne cnfm; 1759 ack cnfm; LM w/LV; 1901 LV ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 29, 3:27 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 29, 7:05 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 36m
🚨 24.8 business days
⏱️
▶
2 2x Labor Added Feb 4, 1:44 AM
2x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 5, 1:39 AM
Labor Added → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.25, 0.016666666666667
⏳ 1.5 business days
⏱️
3x Labor Added Feb 6, 4:05 AM
Type: Labor
Status: Open
Qty: 8, 0.25, 0.016666666666667
⏱️
▶
4 2x Labor Added Feb 7, 1:06 AM
2x Labor Added → Labor Added → 2x Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667, 0.25
⏳ 0.0 business days
⏱️
▶
2 Labor Added Feb 8, 3:51 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 12
💵
5x Expenses Added Feb 8, 4:08 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 8, 4:14 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Leslie Vanderheyden
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 40d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 8:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 16m
💰
▶
2 Status: Invoiced Feb 13, 4:17 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253952

Bottlenecks

Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Leslie Vanderheyden
Scheduled
Feb 4, 12:00 AM
Created
Dec 29, 3:27 PM
Invoice #
SM-253952

Work Details (33)

Name Type Status Qty Amount Date
WL-03090816 Labor Open 12 $480.00 Feb 4, 1:44 AM
WL-03090817 Labor Open 0.016666666666667 $977.00 Feb 4, 1:44 AM
WL-03090819 Expenses Open 1 $418.99 Feb 4, 1:48 AM
WL-03090820 Expenses Open 1 $35.00 Feb 4, 1:48 AM
WL-03090821 Expenses Open 1 $30.36 Feb 4, 1:48 AM
WL-03090822 Expenses Open 1 $68.00 Feb 4, 1:48 AM
WL-03092462 Labor Open 8 $76.00 Feb 5, 1:39 AM
WL-03092463 Labor Open 0.25 $10.00 Feb 5, 1:42 AM
WL-03092465 Labor Open 0.016666666666667 $977.00 Feb 5, 1:42 AM
WL-03092466 Expenses Open 1 $68.00 Feb 5, 1:43 AM
WL-03092467 Expenses Open 1 $68.00 Feb 5, 1:43 AM
WL-03092468 Expenses Open 1 $68.00 Feb 5, 1:43 AM
WL-03092469 Expenses Open 1 $68.00 Feb 5, 1:43 AM
WL-03094798 Labor Open 8 $76.00 Feb 6, 4:05 AM
WL-03094799 Labor Open 0.25 $10.00 Feb 6, 4:05 AM
WL-03094801 Labor Open 0.016666666666667 $977.00 Feb 6, 4:05 AM
WL-03096468 Labor Open 0.25 $10.00 Feb 7, 1:06 AM
WL-03096469 Labor Open 0.25 $10.00 Feb 7, 1:07 AM
WL-03096470 Labor Open 0.25 $10.00 Feb 7, 1:07 AM
WL-03096471 Labor Open 8 $76.00 Feb 7, 1:09 AM
WL-03096475 Labor Open 0.25 $10.00 Feb 7, 1:09 AM
WL-03096476 Labor Open 0.016666666666667 $1,042.00 Feb 7, 1:10 AM
WL-03096478 Labor Open 0.25 $10.00 Feb 7, 1:11 AM
WL-03096922 Labor Open 8 $76.00 Feb 8, 3:51 PM
WL-03096926 Labor Open 0.25 $10.00 Feb 8, 3:55 PM
WL-03096927 Labor Open 12 $480.00 Feb 8, 3:56 PM
WL-03096929 Expenses Open 1 $159.84 Feb 8, 4:08 PM
WL-03096931 Expenses Open 1 $122.10 Feb 8, 4:08 PM
WL-03096932 Expenses Open 1 $145.41 Feb 8, 4:08 PM
WL-03096930 Expenses Open 1 $159.84 Feb 8, 4:08 PM
WL-03096928 Expenses Open 1 $41.79 Feb 8, 4:08 PM
WL-03096937 Expenses Open 1 $32.44 Feb 8, 4:14 PM
WL-03096936 Expenses Open 1 $209.42 Feb 8, 4:14 PM

Details