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WO-01328328 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Dec 29, 2025 → Feb 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (30 biz days late)
Active: 31 biz days
🕐 Clock stopped: Invoiced (Feb 16, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Dec 31 → Feb 15, 2026
30 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Completed
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Closed
Feb 15 → Feb 15, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 15 → Feb 16, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Dec 30, 2025 Invoiced: Feb 16, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Scheduled ▶ Running 0 0
Dec 30 → Dec 31 Ready for Scheduling ▶ Running 1 1
Dec 31 → Feb 15 Scheduled ▶ Running 30 31
Feb 15 → Feb 15 Completed ▶ Running 0 31
Feb 15 → Feb 15 Closed ▶ Running 0 31
Feb 15 → Feb 16 Scheduled ▶ Running 0 31
Coordinators 32.3d
Billing 3.4d
✗ SLA Missed
Coordinators
32.3 days
Over SLA
Billing
3.4 days
Over SLA
Created: Dec 30, 2025 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
32.0 days Total Age
⏱️
30.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
31.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026
Visit 6 Feb 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 65 days old
🚨
Primary Delay 30.3 days stuck in "Scheduled"
⏱️
Total Delay 31.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
30.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 NNL ; 1948 AP avail; LM w/Jonathan re cnfm

Timeline

📋
▶
3 Work Order Created Dec 29, 7:51 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 2.5 business days
👷
▶
2 Technician Assigned Dec 31, 4:49 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 20h
🚨 26.9 business days
⏱️
▶
2 2x Labor Added Feb 9, 8:16 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.5 business days
⏱️
▶
3 2x Labor Added Feb 11, 7:56 PM
2x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Feb 11, 8:01 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
⏳ 2.5 business days
⏱️
▶
3 2x Labor Added Feb 13, 11:49 AM
2x Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added Feb 13, 11:55 AM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Feb 13, 12:08 PM
Expenses Added → 2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 13, 10:12 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 13, 10:27 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Feb 14, 8:38 AM
Expenses Added → 4x Expenses Added → 2x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Feb 15, 5:59 AM
Travel Added → Status: Completed
✔️
Status: Completed by Angela Pettus
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 45d 13h, 0m
🗓️
Status: Scheduled by Kim Witt Feb 15, 5:48 PM
From: Closed
To: Scheduled
Duration in Previous: 11h 46m
⏱️
▶
2 Labor Added Feb 15, 10:02 PM
Labor Added → Status: Closed
🏁
Status: Closed by Angela Pettus
From: Scheduled
To: Closed
Duration in Previous: 4h 15m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:16 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 20m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Feb 23, 3:54 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 5h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 30.3 business days (threshold: 2.0 business days)
Exceeded by 28.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Feb 10, 8:00 AM
Created
Dec 29, 7:51 PM
Invoice #
SM-254571

Work Details (37)

Name Type Status Qty Amount Date
WL-03098440 Labor Open 10.5 $420.00 Feb 9, 8:16 PM
WL-03098441 Travel Open 75 $54.00 Feb 9, 8:16 PM
WL-03098442 Expenses Open 1 $68.00 Feb 9, 8:17 PM
WL-03102017 Labor Open 0.5 $20.00 Feb 11, 7:56 PM
WL-03102018 Labor Open 8 $830.00 Feb 11, 7:57 PM
WL-03102021 Labor Open 0.5 $20.00 Feb 11, 7:58 PM
WL-03102022 Labor Open 0.5 $20.00 Feb 11, 7:59 PM
WL-03102038 Labor Open 8 $830.00 Feb 11, 8:01 PM
WL-03102040 Labor Open 0.5 $20.00 Feb 11, 8:02 PM
WL-03102041 Expenses Open 1 $68.00 Feb 11, 8:03 PM
WL-03102042 Expenses Open 1 $68.00 Feb 11, 8:03 PM
WL-03104877 Labor Open 0.5 $20.00 Feb 13, 11:49 AM
WL-03104878 Labor Open 0.5 $20.00 Feb 13, 11:50 AM
WL-03104887 Labor Open 0.5 $20.00 Feb 13, 11:51 AM
WL-03104888 Labor Open 0.5 $20.00 Feb 13, 11:52 AM
WL-03104898 Labor Open 8 $830.00 Feb 13, 11:53 AM
WL-03104908 Labor Open 8 $830.00 Feb 13, 11:55 AM
WL-03104909 Expenses Open 1 $68.00 Feb 13, 11:57 AM
WL-03104910 Expenses Open 1 $68.00 Feb 13, 11:57 AM
WL-03104917 Expenses Open 1 $30.81 Feb 13, 12:08 PM
WL-03104923 Expenses Open 1 $18.94 Feb 13, 12:10 PM
WL-03104924 Expenses Open 1 $19.96 Feb 13, 12:10 PM
WL-03104925 Expenses Open 1 $12.97 Feb 13, 12:11 PM
WL-03104928 Expenses Open 1 $14.94 Feb 13, 12:11 PM
WL-03106075 Expenses Open 1 $17.95 Feb 13, 10:12 PM
WL-03106076 Expenses Open 1 $13.96 Feb 13, 10:13 PM
WL-03106118 Expenses Open 1 $545.05 Feb 13, 10:27 PM
WL-03106119 Expenses Open 1 $3.30 Feb 13, 10:27 PM
WL-03106217 Expenses Open 1 $64.55 Feb 14, 8:38 AM
WL-03106218 Expenses Open 1 $234.22 Feb 14, 8:41 AM
WL-03106219 Expenses Open 1 $234.22 Feb 14, 8:41 AM
WL-03106220 Expenses Open 1 $234.22 Feb 14, 8:41 AM
WL-03106221 Expenses Open 1 $234.22 Feb 14, 8:41 AM
WL-03106222 Expenses Open 1 $234.22 Feb 14, 8:42 AM
WL-03106223 Expenses Open 1 $68.00 Feb 14, 8:42 AM
WL-03106398 Travel Open 75 $54.00 Feb 15, 5:59 AM
WL-03106673 Labor Open 9.5 $380.00 Feb 15, 10:02 PM

Details