Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328329 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Dec 30, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 2, 2026
✓ SLA Met (2 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 30, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.3 days
Created: Dec 30, 2025 Due: Jan 2, 2026 Completed: Dec 30, 2025 (3 days early)
📅
0.1 days Total Age
⏱️
0.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 23, 2025
Visit 2 Dec 24, 2025
Visit 3 Dec 30, 2025

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 64 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/30/25 MMcNamara
Technician Findings    
S1022 LX2 2.3 Control Unit Issue 1.
1. PL538 Skt 1 and Skt 2 need to be replaced with rev 4 version..
2. Padding and mounting velcro needs to be added to the ferrites.
3. PL539 cable needs to be replaced with rev 4 version.
4. Mounting velcro needs to be added to the PL539 cable and pcb..
5. Key switch needs to be replaced.
6. UDI label needs to be replaced..

1022 LX2 2.3 Control Unit Issue 1.

1. PL538 Skt 1 and Skt 2 replaced with rev 4 version..
2. Padding and mounting velcro added to the ferrites.
3. PL539 cable replaced with rev 4 version.
4. Mounting velcro added to the PL539 cable and pcb..
5. Key switch replaced.
6. UDI label replaced.
7. Unit retested.

 
🔧 Work Performed
1022 LX2 2.3 Control Unit Issue 1. 1. PL538 Skt 1 and Skt 2 replaced with rev 4 version.. 2. Padding and mounting velcro added to the ferrites. 3. PL539 cable replaced with rev 4 version. 4. Mounting velcro added to the PL539 cable and pcb.. 5. Key switch replaced. 6. UDI label replaced. 7. Unit retested.
🔍 Technician Findings
S1022 LX2 2.3 Control Unit Issue 1. 1. PL538 Skt 1 and Skt 2 need to be replaced with rev 4 version.. 2. Padding and mounting velcro needs to be added to the ferrites. 3. PL539 cable needs to be replaced with rev 4 version. 4. Mounting velcro needs to be added to the PL539 cable and pcb.. 5. Key switch needs to be replaced. 6. UDI label needs to be replaced..
⚠️ Problem Description
Won't start up.

Timeline

📋
▶
4 Work Order Created Dec 30, 7:15 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
⏱️
3x Labor Added Dec 30, 7:30 AM
Type: Labor
Status: Open
Qty: 1, 4.5, 3.5
✔️
Status: Completed by MICHAEL MCNAMARA Dec 30, 7:43 AM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 25m, 0m
📨
▶
2 Status: Invoice Pending Dec 30, 10:12 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 30, 12:12 PM
Invoice Number: SM-250111

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Dec 30, 7:15 AM
Invoice #
SM-250111

Work Details (4)

Name Type Status Qty Amount Date
WL-03049534 Expenses Open 1 $0.00 Dec 30, 7:15 AM
WL-03049546 Labor Open 1 $105.00 Dec 30, 7:30 AM
WL-03049547 Labor Open 4.5 $535.50 Dec 30, 7:30 AM
WL-03049548 Labor Open 3.5 $367.50 Dec 30, 7:30 AM

Details