Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328342 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 30, 2025 → Jan 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 20, 2026
✓ SLA Met (8 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 7, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 30, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Jan 7 Assigned ▶ Running 5 5
Dispatch 0.0d
Coordinators 6.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Billing
0.2 days
Created: Dec 30, 2025 Due: Jan 20, 2026 Completed: Jan 7, 2026 (13 days early)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 64 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 6.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCH.DS 602 PUMP 1 PHASE W/W MOTOR

Timeline

📋
Work Order Created Dec 30, 9:34 AM
Work Order: WO-01328342
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Dec 30, 9:51 AM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 16m
⚠️ 6.0 business days
✔️
Status: Completed by Tami Dawe Jan 7, 12:24 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 2h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Kim Pearson Jan 8, 2:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
3 Status: Invoice Pending Jan 8, 3:38 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250837

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 30, 9:34 AM
Invoice #
SM-250837

Work Details (1)

Name Type Status Qty Amount Date
WL-03049599 Parts Open 1 $701.00 Dec 30, 9:51 AM

Details