Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328400 ↗ ServiceMax

Healthcare Network • Annual Annuity • PC

📍 Healthcare Network - Florida State University - Women’s Care — 1441 Heritage Blvd., Immokalee FL, 34142

Dec 30, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 30, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Assigned ▶ Running 0 0
Coordinators 0.0d
Billing 0.0d
✓ SLA Met
Coordinators
0.0 days
Billing
0.0 days
Created: Dec 30, 2025 Due: Dec 30, 2025 Completed: Dec 30, 2025 (on time)
📅
0.0 days Total Age
⏱️
0.0d in Ready to Bill Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 64 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
Annual Annuity Billing of $25728 for 1028 pieces + 109 pieces at $23.80 = $28,322
⚠️ Problem Description
Annual Annuity Billing of $25728 for 1,085 pieces + 109 pieces at $23.80 = $28,322

Timeline

📋
▶
4 Work Order Created Dec 30, 11:21 AM
Work Order Created → Labor Added → Status: Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Megan Allen
From: Ready to Bill
To: Assigned
Duration in Previous: 0m
✔️
Status: Completed by Megan Allen
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 3m, 0m
📨
Status: Invoice Pending by Yecenia Campos Dec 30, 11:31 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6m, 0m
🧾
Invoice Created Dec 30, 1:17 PM
Invoice Number: SM-250131

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Annual Annuity
Branch
Edge
Technician
Megan Allen
Scheduled
N/A
Created
Dec 30, 11:21 AM
Invoice #
SM-250131

Work Details (1)

Name Type Status Qty Amount Date
WL-03049675 Labor Open 1 $28,322.00 Dec 30, 11:21 AM

Details