Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328406 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Dec 30, 2025 → Dec 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 30, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Ready for Scheduling ▶ Running 0 0
Dec 30 → Dec 30 Assigned ▶ Running 0 0
Dec 30 → Dec 31 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.9d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.9 days
Billing
0.2 days
Created: Dec 30, 2025 Due: Jan 31, 2026 Completed: Dec 31, 2025 (31 days early)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 64 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Craig Walker: PM Service for January 2026
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 30, 11:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 30, 12:04 PM
Technician Assigned → Status: Assigned → Status: Tech On Site
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
🔧
Status: Tech On Site by Kevin Cogdill
From: Assigned
To: Tech On Site
Duration in Previous: 3m
⏱️
▶
3 3x Labor Added Dec 30, 7:35 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 7h 30m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 2, 10:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 9:00 AM
Invoice Number: SM-250377

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Dec 30, 11:43 AM
Invoice #
SM-250377

Work Details (3)

Name Type Status Qty Amount Date
WL-03050372 Labor Open 1.25 $0.00 Dec 30, 7:35 PM
WL-03050373 Labor Open 0.25 $0.00 Dec 30, 7:35 PM
WL-03050374 Expenses Open 1 $0.00 Dec 30, 7:35 PM

Details