Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328419 ↗ ServiceMax

EASTERN SCIENTIFIC • Repair • PC

📍 Eastern Scientific — 301 Winter St, Hanover MA, 02339

Dec 30, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
0d
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 30, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
0.0 days
Created: Dec 30, 2025 Due: Jan 9, 2026 Completed: Dec 30, 2025 (10 days early)
📅
0.0 days Total Age
⏱️
0.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 64 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired ACP28 pump
📄 Description
REPAIRED PFEIFFER AXIDEN ACP28 PUMP

Timeline

📋
▶
5 Work Order Created Dec 30, 1:01 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 2m, 0m
🏁
Status: Closed by Tami Dawe
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Tami Dawe Dec 30, 1:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7m
📨
▶
2 Status: Invoice Pending Dec 30, 1:26 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Dec 31, 12:43 PM
Invoice Number: SM-250142

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Dec 30, 1:01 PM
Invoice #
SM-250142

Work Details (1)

Name Type Status Qty Amount Date
WL-03049826 Labor Open - $2,656.00 Dec 30, 1:03 PM

Details