Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328461 ↗ ServiceMax

UNISENSOR USA, INC • Repair • PC

📍 Unisensor USA — 2301 E US Hwy 223, Adrian MI, 49221

Dec 30, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 30, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 31 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.4d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Billing
0.3 days
Created: Dec 30, 2025 Due: Jan 9, 2026 Completed: Dec 31, 2025 (9 days early)
📅
1.4 days Total Age
⏱️
1.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 64 days old
🚨
Primary Delay 1.4 days stuck in "Assigned"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.4d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired SH110 pump
📄 Description
REPAIRED SH110 SCROLL PUMP

Timeline

📋
▶
5 Work Order Created Dec 30, 3:38 PM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Tami Dawe Dec 31, 10:05 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18h 24m, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 31, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8m
📨
▶
3 Status: Invoice Pending Dec 31, 12:11 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-250224

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Dec 30, 3:38 PM
Invoice #
SM-250224

Work Details (2)

Name Type Status Qty Amount Date
WL-03050045 Labor Open 1 $875.00 Dec 30, 3:39 PM
WL-03050056 Expenses Open 1 $30.00 Dec 30, 3:41 PM

Details