Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328520 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 31, 2025 → Jan 6, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 8, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Dec 31 → Jan 7, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Dec 31, 2025 Completed: Jan 7, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0 / 5
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0 / 5
Dec 31 → Jan 7 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 4.5d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Billing
0.2 days
Created: Dec 31, 2025 Due: Jan 8, 2026 Completed: Jan 7, 2026 (1 days early)
📅
4.3 days Total Age
⏱️
4.3d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 63 days old
🚨
Primary Delay 4.3 days stuck in "Assigned"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.3d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Power Supply Box on bed.
🔍 Technician Findings
Bed has no electrical power.
⚠️ Problem Description
Ray-Anthony Alston: bed has no electrical power.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 31, 8:34 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 31, 10:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 36m
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Jan 6, 9:18 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 11h, 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 1:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 35m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 46m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 9, 7:13 PM
Invoice Number: SM-250715

Bottlenecks

Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 31, 8:34 AM
Invoice #
SM-250715

Work Details (2)

Name Type Status Qty Amount Date
WL-03055672 Labor Open 1.5 $0.00 Jan 6, 9:18 PM
WL-03055673 Parts Open 1 $0.00 Jan 6, 9:18 PM

Details