Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328573 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DOH — 2 Van Buren Blvd Building 28B, Altamont NY, 12009

Dec 31, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (243 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 9, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 31, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Jan 9 Scheduled ▶ Running 6 6
Dispatch 0.3d
Coordinators 6.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.3 days
Coordinators
6.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 31, 2025 Due: Dec 31, 2026 Completed: Jan 9, 2026 (356 days early)
📅
6.9 days Total Age
⏱️
6.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 7, 2026
Visit 2 Jan 8, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 63 days old
🚨
Primary Delay 6.5 days stuck in "Scheduled"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
6.5d / 2.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 RFosbury - dispatching to Rodney C

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 31, 12:04 PM
Work Order: WO-01328573
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Dec 31, 2:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-07T00:00:00.000+0000, 2026-01-07T05:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 2h 33m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-06T18:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Jan 5, 11:06 AM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Rich Fosbury Jan 5, 1:17 PM
Scheduled For: 2026-01-07T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
15x Labor Added Jan 9, 11:45 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 2.5, 2.25, 1, 6
✔️
Status: Completed by Rodney Charles Jan 9, 3:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 1h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 14, 2:17 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Jan 7, 8:00 AM
Created
Dec 31, 12:04 PM
Invoice #
N/A

Work Details (18)

Name Type Status Qty Amount Date
WL-03053505 Expenses Open 1 $0.00 Jan 5, 11:06 AM
WL-03053506 Expenses Open 1 $0.00 Jan 5, 11:06 AM
WL-03059414 Labor Open 0.5 $0.00 Jan 9, 11:45 AM
WL-03059415 Labor Open 2.5 $237.50 Jan 9, 11:45 AM
WL-03059416 Labor Open 2.5 $237.50 Jan 9, 11:45 AM
WL-03059417 Labor Open 2.25 $237.50 Jan 9, 11:45 AM
WL-03059418 Labor Open 2.25 $237.50 Jan 9, 11:45 AM
WL-03059419 Labor Open 0.5 $620.00 Jan 9, 11:45 AM
WL-03059420 Labor Open 0.5 $155.00 Jan 9, 11:45 AM
WL-03059421 Labor Open 2.5 $237.50 Jan 9, 11:45 AM
WL-03059422 Expenses Open 1 $0.00 Jan 9, 11:45 AM
WL-03059423 Expenses Open 1 $0.00 Jan 9, 11:45 AM
WL-03059424 Expenses Open 1 $0.00 Jan 9, 11:45 AM
WL-03059425 Expenses Open 1 $0.00 Jan 9, 11:45 AM
WL-03059426 Travel Open 6 $0.00 Jan 9, 11:45 AM
WL-03059427 Travel Open 6 $0.00 Jan 9, 11:45 AM
WL-03059428 Travel Open 6 $0.00 Jan 9, 11:45 AM
WL-03064893 Labor Open 0.016666666666667 $190.00 Jan 14, 2:17 PM

Details