Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328634 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 31, 2025 → Dec 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 31, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 31 → Dec 31 Created ▶ Running 0 0
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 0
Dec 31 → Dec 31 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.1 days
Created: Dec 31, 2025 Due: Jan 30, 2026 Completed: Dec 31, 2025 (30 days early)
📅
0.2 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 63 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.08 ohms 088-176uA
🔍 Technician Findings
0.08 ohms 088-176uA
⚠️ Problem Description
Matthew Sebzda: PM WO request
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Dec 31, 4:42 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
⏱️
▶
2 Labor Added Dec 31, 6:10 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 24m, 0m
⏳ 1.7 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 2, 11:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
📨
▶
2 Status: Invoice Pending Jan 2, 11:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Jan 5, 9:00 AM
Invoice Number: SM-250377

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 31, 4:42 PM
Invoice #
SM-250377

Work Details (1)

Name Type Status Qty Amount Date
WL-03051878 Labor Open 1 $0.00 Dec 31, 6:10 PM

Details