Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328657 ↗ ServiceMax

OSWEGO HEALTH • Monthly Annuity • P7

📍 Oswego Hospital Main List — 110 West 6th St, Oswego NY, 13126

Jan 1, 2026 → Jan 1, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 12, 2026
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Jan 1, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 1 → Jan 1, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Jan 1, 2026 Invoiced: Jan 1, 2026
Business Days Used 0 / 7
0 7d budget
Billing 2.6d
✓ SLA Met
Billing
2.6 days
Created: Jan 1, 2026 Due: Jan 12, 2026 Completed: Jan 1, 2026 (11 days early)
📅
0.0 days Total Age
⏱️
2.0d in Invoice Pending Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 62 days old
🚨
Primary Delay 2.0 days stuck in "Invoice Pending"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Invoice Pending
2.0d / 2.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.5.26 hshaw - moved to BR, WOD is missing

Annuity - AUTOGEN

🔧 Work Performed
Admin WO for Monthly Problem Descr: Monthly Annuity of $10,553.17
⚠️ Problem Description
Admin WO for Monthly Problem Descr: Monthly Annuity of $10,553.17

Timeline

📋
▶
2 Work Order Created Jan 1, 7:46 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by SF Admin
From: Entered, Scheduled, Ready to Bill
To: Scheduled, Ready to Bill, Invoice Pending
Duration in Previous: 0m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Jan 5, 11:26 AM
From: Invoice Pending
To: Billing Review
Duration in Previous: 4d 3h
⏱️
▶
2 Labor Added Jan 5, 1:23 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Scott Berry
From: Billing Review
To: Ready to Bill
Duration in Previous: 1h 57m
💰
▶
2 Status: Invoiced Jan 5, 4:23 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250290

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Monthly Annuity
Branch
N/A
Technician
Scott A Berry
Scheduled
Jan 1, 10:00 AM
Created
Jan 1, 7:46 AM
Invoice #
SM-250290

Work Details (1)

Name Type Status Qty Amount Date
WL-03053620 Labor Open 1 $10,553.17 Jan 5, 1:23 PM

Details