Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328680 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 2, 2026 → Jan 8, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 9, 2026
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 9, 2026
5 business days (counted)
Running total: 5 of 5 biz days used
Created: Jan 2, 2026 Completed: Jan 9, 2026
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0 / 5
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0 / 5
Jan 2 → Jan 9 Assigned ▶ Running 5 5 / 5
Dispatch 0.0d
Coordinators 5.2d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 2, 2026 Due: Jan 9, 2026 Completed: Jan 9, 2026 (on time)
📅
5.1 days Total Age
⏱️
5.1d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 61 days old
🚨
Primary Delay 5.1 days stuck in "Assigned"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
5.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced handle on stretcher.
🔍 Technician Findings
Handle on stretcher is broken.
⚠️ Problem Description
Ray-Anthony Alston: Handle on stretcher is not working.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 2, 8:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Jan 2, 9:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 8m
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Jan 8, 7:27 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 6d 9h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 3:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 49m
📨
▶
2 Status: Invoice Pending Jan 9, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Jan 12, 8:00 AM
Invoice Number: SM-250929

Bottlenecks

Assigned
Duration: 5.1 business days (threshold: 4.0 business hours)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 2, 8:22 AM
Invoice #
SM-250929

Work Details (3)

Name Type Status Qty Amount Date
WL-03058392 Labor Open 1 $0.00 Jan 8, 7:27 PM
WL-03058393 Parts Open 1 $0.00 Jan 8, 7:27 PM
WL-03058394 Parts Open 1 $0.00 Jan 8, 7:27 PM

Details