Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328702 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan University Hospital — 1000 Montauk Hwy, West Islip NY, 11795

Jan 2, 2026 → Jan 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (18 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 5, 2026
1 business day (counted)
Running total: 1 of ? biz days used
Created: Jan 2, 2026 Completed: Jan 5, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 5 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.5 days
Billing
1.4 days
Created: Jan 2, 2026 Due: Dec 31, 2026 Completed: Jan 5, 2026 (360 days early)
📅
1.5 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 61 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Tolls

Timeline

📋
▶
3 Work Order Created Jan 2, 9:19 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Danielle Corff
⏳ 1.0 business days
💵
Expenses Added Jan 4, 11:05 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Danielle Corff Jan 4, 11:20 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 14h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 8, 3:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
Status: Invoice Pending by Hannah Shaw Jan 8, 4:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 27m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Jan 9, 5:36 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250843

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Danielle Corff
Scheduled
Jan 2, 9:18 AM
Created
Jan 2, 9:19 AM
Invoice #
SM-250843

Work Details (1)

Name Type Status Qty Amount Date
WL-03053210 Expenses Open 1 $64.74 Jan 4, 11:05 PM

Details