Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328911 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 2, 2026 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Jan 2 → Feb 22, 2026
33 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 2, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 2 Scheduled ▶ Running 0 0
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 0
Jan 2 → Feb 22 Scheduled ▶ Running 33 33
Dispatch 0.0d
Coordinators 33.5d
Billing 2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.5 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 2, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
33.5 days Total Age
⏱️
33.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
35.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026
Visit 4 Feb 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 61 days old
🚨
Primary Delay 33.4 days stuck in "Scheduled"
⏱️
Total Delay 35.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
33.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/2/2026 1335 CM ack msg; LM w/AA ; 1343 AA ack msg

Timeline

📋
▶
4 Work Order Created Jan 2, 3:21 PM
Work Order Created → Status: Scheduled → Technician Assigned → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Allens Augustin
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled, Ready for Scheduling
To: Ready for Scheduling, Scheduled
Duration in Previous: 3m, 0m
🚨 31.0 business days
⏱️
Labor Added Feb 17, 8:57 AM
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
2x Labor Added Feb 19, 9:06 AM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 20, 7:26 AM
Type: Labor
Status: Open
Qty: 8
💵
Expenses Added Feb 20, 8:58 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
✔️
Status: Completed by Allens Augustin Feb 21, 10:42 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 50d 7h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 18m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Scheduled
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Allens Augustin
Scheduled
Feb 17, 7:00 AM
Created
Jan 2, 3:21 PM
Invoice #
SM-254994

Work Details (5)

Name Type Status Qty Amount Date
WL-03108318 Labor Open 8 $715.00 Feb 17, 8:57 AM
WL-03111673 Labor Open 8 $715.00 Feb 19, 9:06 AM
WL-03111674 Labor Open 8 $715.00 Feb 19, 9:06 AM
WL-03113413 Labor Open 8 $715.00 Feb 20, 7:26 AM
WL-03113499 Expenses Open 1 $44.00 Feb 20, 8:58 AM

Details