Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328939 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 EMSAR Orientation — 123 Street, Wilmington OH, 45177

Jan 2, 2026 → Jan 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (14 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
5d
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 9, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 2, 2026 Completed: Jan 9, 2026
Coordinators 5.3d
Billing 11.4d
✓ SLA Met
Coordinators
5.3 days
Over SLA
Billing
11.4 days
Over SLA
Created: Jan 2, 2026 Due: Dec 31, 2026 Completed: Jan 9, 2026 (356 days early)
📅
5.3 days Total Age
⏱️
10.4d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
16.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026
Visit 3 Jan 7, 2026
Visit 4 Jan 8, 2026
Visit 5 Jan 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 61 days old
🚨
Primary Delay 10.4 days stuck in "Ready to Bill"
⏱️
Total Delay 16.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Not Billable - EMSAR Orientation

Timeline

📋
▶
3 Work Order Created Jan 2, 4:31 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Lilah Azizadah
⚠️ 5.9 business days
⏱️
▶
2 5x Labor Added Jan 9, 1:11 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Lilah Azizadah
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 20h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Kim Witt Jan 15, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
🚨 11.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 18h
💰
▶
2 Status: Invoiced Jan 30, 5:53 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252662

Bottlenecks

Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Jan 5, 10:00 AM
Created
Jan 2, 4:31 PM
Invoice #
SM-252662

Work Details (5)

Name Type Status Qty Amount Date
WL-03059602 Labor Open 8 $0.00 Jan 9, 1:11 PM
WL-03059603 Labor Open 8 $0.00 Jan 9, 1:11 PM
WL-03059604 Labor Open 8 $0.00 Jan 9, 1:11 PM
WL-03059605 Labor Open 8 $0.00 Jan 9, 1:11 PM
WL-03059606 Labor Open 8 $0.00 Jan 9, 1:11 PM

Details