Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328942 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 EMSAR Orientation — 123 Street, Wilmington OH, 45177

Jan 2, 2026 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 17, 2026
10 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 2, 2026 Completed: Jan 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Jan 17 Scheduled ▶ Running 10 10
Dispatch 0.0d
Coordinators 10.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.3 days
Over SLA
Created: Jan 2, 2026 Due: Dec 31, 2026 Completed: Jan 16, 2026 (349 days early)
📅
10.3 days Total Age
⏱️
10.3d in Scheduled Longest Stage
🔄
2 transitions Status Changes
⚠️
8.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Jan 14, 2026
Visit 4 Jan 15, 2026
Visit 5 Jan 16, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Closed • 61 days old
🚨
Primary Delay 10.3 days stuck in "Scheduled"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
10.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
EMSAR Orientation

Timeline

📋
▶
2 Work Order Created Jan 2, 4:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush Jan 2, 4:50 PM
Technician: Lilah Azizadah
⚠️ 6.9 business days
⏱️
Labor Added Jan 12, 1:21 PM
Type: Labor
Status: Open
Qty: 8
⏳ 4.0 business days
⏱️
3x Labor Added Jan 15, 3:53 PM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 16, 8:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Lilah Azizadah
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 3h, 0m

Bottlenecks

Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Lilah Azizadah
Scheduled
Jan 12, 10:00 AM
Created
Jan 2, 4:36 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03061672 Labor Open 8 $0.00 Jan 12, 1:21 PM
WL-03066711 Labor Open 8 $0.00 Jan 15, 3:53 PM
WL-03066712 Labor Open 8 $0.00 Jan 15, 3:53 PM
WL-03066713 Labor Open 8 $0.00 Jan 15, 3:53 PM
WL-03068908 Labor Open 8 $0.00 Jan 16, 8:27 PM

Details