Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 21, 2026
11 business days (counted)
Running total: 11 of ? biz days used
12d
▶ Clock Running
Status: Tech On Site
Jan 21 → Feb 6, 2026
12 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 5, 2026Completed: Feb 6, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 5
Created
▶ Running
0
0
Jan 5 → Jan 21
Assigned
▶ Running
11
11
Jan 21 → Feb 6
Tech On Site
▶ Running
12
23
Dispatch0.0d
Coordinators12.0d
Field Work13.0d
Billing6.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.0 days
Over SLA
Field Work
13.0 days
Over SLA
Billing
6.7 days
Over SLA
Created: Jan 5, 2026
Due: Feb 5, 2026
Completed: Feb 6, 2026 (on time)
📅
24.0 daysTotal Age
⏱️
12.9d in Tech On SiteLongest Stage
🔄
8 transitionsStatus Changes
⚠️
26.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Jan 21, 2026
Visit 2Jan 22, 2026
AI Analysis
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Completed with significant delays
Invoiced • 58 days old
🚨
Primary Delay12.9 days stuck in "Tech On Site"
⏱️
Total Delay26.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.0d / 0.5d SLA
Tech On Site
12.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Billing Review
3.2d / 2.0d SLA
Ready to Bill
2.5d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/11/26 MMcNamara Reference parts R2150001 QTY 2 G8612-80001 QTY 1
🔧Work Performed
1/21/2026 Cleaned valve block and rebuilt spec-tube.
1/22/2026 Reassembled valve block, new pads and O-rings. Replaced IDP3. Reassembled and started. 2/6/2026 Perform fine test procedure, record parameter, MDL/Helium Stability. Unit
leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
BAD IDP3 PUMP, TURBO PUMP
⚠️Problem Description
Parts Prediction
11.12.2025 09:56:27 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-12-11 09:56:16
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
VSFLDDP
IDP3TS
____________________
Note
11.12.2025 09:56:26 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-12-11 09:56:16
Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
system pressure wait; turbo at 6k
📄Description
Helium Leak Detector, PD03 configuration
📞Call Description
VPD Bench Overhaul Trade
Feb 6, 2026 5:19pm
@MICHAEL MCNAMARA WO has been reviewed.
Timeline
📋
Work Order Created Jan 5, 10:31 AM
Work Order:WO-01329303
Type:Overhaul
Priority:PSM
👷
▶
2
Technician Assigned Jan 5, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:8m
🚨12.0 business days
🔧
Status: Tech On Site by Charles SellonJan 21, 11:27 AM
From:Assigned
To:Tech On Site
Duration in Previous:16d 0h
⏳2.0 business days
⏱️
9x Labor Added Jan 22, 2:11 PM
Type:Labor, Parts
Status:Open
Qty:4, 1, 3
🚨12.0 business days
✔️
Status: Completed by Minh HuynhFeb 6, 10:07 AM
From:Tech On Site
To:Completed
Duration in Previous:15d 22h
🏁
Status: Closed by Minh HuynhFeb 6, 10:18 AM
From:Completed
To:Closed
Duration in Previous:11m
💵
Status: Billing Review by Hannah ShawFeb 6, 5:18 PM
From:Closed
To:Billing Review
Duration in Previous:6h 59m
⏳3.6 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAFeb 11, 6:19 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:4d 13h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawFeb 12, 11:04 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 16h
⏳1.1 business days
💰
▶
2
Status: Invoiced Feb 15, 10:01 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-253780
Bottlenecks
Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Tech On Site
Duration: 12.9 business days (threshold: 1.0 business days)
Exceeded by 11.9 business days
Billing Review
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)