Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329375 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 5, 2026 → Jan 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 12, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 5, 2026 Completed: Jan 7, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Created ▶ Running 0 0 / 5
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0 / 5
Jan 5 → Jan 7 Assigned ▶ Running 2 2 / 5
Dispatch 0.0d
Coordinators 2.6d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.6 days
Over SLA
Billing
0.0 days
Created: Jan 5, 2026 Due: Jan 12, 2026 Completed: Jan 7, 2026 (5 days early)
📅
2.6 days Total Age
⏱️
2.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 58 days old
🚨
Primary Delay 2.6 days stuck in "Assigned"
⏱️
Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor on bed.
🔍 Technician Findings
Head of bed not working.
⚠️ Problem Description
Head of bed not working. Alston, Ray-Anthony
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 5, 1:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 5, 2:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10m
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Jan 7, 6:37 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 8, 12:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 19m
📨
▶
2 Status: Invoice Pending Jan 8, 1:13 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 9, 7:13 PM
Invoice Number: SM-250802

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 5, 1:58 PM
Invoice #
SM-250802

Work Details (4)

Name Type Status Qty Amount Date
WL-03056825 Labor Open 1 $0.00 Jan 7, 6:37 PM
WL-03056826 Labor Open 2.5 $0.00 Jan 7, 6:37 PM
WL-03056827 Travel Open 23.8 $0.00 Jan 7, 6:37 PM
WL-03056828 Parts Open 1 $0.00 Jan 7, 6:37 PM

Details