MORTON GROVE FIRE DEPARTMENT •
Annual Annuity •
P5
📍 Morton Grove Fire Department - Accounts Payable — 6101 Capulina Ave., Morton Grove IL, 60053
Jan 5, 2026 → Jan 5, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 12, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
SLA Target
0d
▶ Clock Running
Status: Created
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 5, 2026Completed: Jan 5, 2026
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 5 → Jan 5
Created
▶ Running
0
0 / 5
Jan 5 → Jan 5
Assigned
▶ Running
0
0 / 5
Billing0.0d
✓ SLA Met
Billing
0.0 days
Created: Jan 5, 2026
Due: Jan 12, 2026
Completed: Jan 5, 2026 (7 days early)
📅
0.0 daysTotal Age
⏱️
1.5d in ClosedLongest Stage
🔄
3 transitionsStatus Changes
⚠️
0.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 58 days old
🚨
Primary Delay1.5 days stuck in "Closed"
⏱️
Total Delay0.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Annuity - MANUALGEN
🔧Work Performed
Amended Agreement coverage per First Amendment:
(4) Stretcher, Stair Chair Bundles @ $565 ea.;
(3) PowerLoad Systems (parts not included) @ $590 ea.;
Annual $4,030;
1 PM per year | 1 Unscheduled repair call per year (all parts are billable on repair calls)
⚠️Problem Description
Amended Agreement coverage per First Amendment:
(4) Stretcher, Stair Chair Bundles @ $565 ea.;
(3) PowerLoad Systems (parts not included) @ $590 ea.;
Annual $4,030;
1 PM per year | 1 Unscheduled repair call per year (all parts are billable on repair calls)
Timeline
📋
▶
3
Work Order Created Jan 5, 2:36 PM
Work Order Created → Labor Added → Status: Assigned
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
👷
Status: Assigned by Natosha Beierschmitt
From:Ready to Bill, Assigned, Completed
To:Assigned, Completed, Closed
Duration in Previous:0m
📄
▶
3
Status: Ready to Bill Jan 6, 10:28 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-250557
Bottlenecks
Closed
Duration: 1.5 business days (threshold: 1.0 business days)