Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329400 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence Regional Medical Center Everett — 1321 Colby Ave, Everett WA, 98201

Jan 5, 2026 → Jan 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 24, 2026
13 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 5, 2026 Completed: Jan 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 5 → Jan 5 Scheduled ▶ Running 0 0
Jan 5 → Jan 5 Ready for Scheduling ▶ Running 0 0
Jan 5 → Jan 24 Scheduled ▶ Running 13 13
Coordinators 13.5d
Billing 2.3d
✓ SLA Met
Coordinators
13.5 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 5, 2026 Due: Dec 31, 2026 Completed: Jan 24, 2026 (341 days early)
📅
13.5 days Total Age
⏱️
13.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
14.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026

AI Analysis

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Completed with significant delays
Invoiced • 58 days old
🚨
Primary Delay 13.1 days stuck in "Scheduled"
⏱️
Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
13.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2026 additional day for ES; LM w/ES; 1351 ES okay; Lm w/Sean re cnfm; 1518 Sean cnfm ; 1638 ack cnfm; LM w/ES; 1728 ES ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 5, 2:59 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Jan 5, 6:02 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Eric Smith
⚠️ 9.7 business days
💵
▶
2 4x Expenses Added Jan 18, 12:50 PM
4x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 0.0 business days
⏱️
Labor Added Jan 19, 7:48 PM
Type: Labor
Status: Open
Qty: 14
⏱️
▶
2 2x Labor Added Jan 20, 10:29 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
💵
Expenses Added Jan 20, 7:12 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.6 business days
✔️
Status: Completed by Eric Smith Jan 24, 2:18 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 42m
💰
▶
2 Status: Invoiced Jan 30, 5:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252657

Bottlenecks

Scheduled
Duration: 13.1 business days (threshold: 2.0 business days)
Exceeded by 11.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
Jan 20, 8:00 AM
Created
Jan 5, 2:59 PM
Invoice #
SM-252657

Work Details (10)

Name Type Status Qty Amount Date
WL-03069583 Expenses Open 1 $755.57 Jan 18, 12:50 PM
WL-03069584 Expenses Open 1 $68.00 Jan 18, 12:50 PM
WL-03069585 Expenses Open 1 $68.00 Jan 18, 12:50 PM
WL-03069586 Expenses Open 1 $140.24 Jan 18, 12:51 PM
WL-03069587 Expenses Open 1 $5.00 Jan 18, 12:51 PM
WL-03071080 Labor Open 14 $560.00 Jan 19, 7:48 PM
WL-03071467 Labor Open 0.25 $10.00 Jan 20, 10:29 AM
WL-03071470 Labor Open 8 $830.00 Jan 20, 10:29 AM
WL-03071471 Labor Open 2.5 $100.00 Jan 20, 10:31 AM
WL-03072486 Expenses Open 1 $10.00 Jan 20, 7:12 PM

Details