Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329487 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Jan 6, 2026 → Jan 7, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

✓ SLA Met (246 biz days early)

Active: 0 biz days

🕐 Clock stopped: Completed (Jan 6, 2026)

▶ Clock Running

Status: Created

Jan 6 → Jan 6, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 6 → Jan 6, 2026

0 business days (counted)

Running total: 0 of ? biz days used

0d

▶ Clock Running

Status: Scheduled

Jan 6 → Jan 6, 2026

0 business days (counted)

Running total: 0 of ? biz days used

Created: Jan 6, 2026 Completed: Jan 6, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 6	Created	▶ Running	0	0
Jan 6 → Jan 6	Assigned	▶ Running	0	0
Jan 6 → Jan 6	Scheduled	▶ Running	0	0

Dispatch 0.0d

Coordinators 0.6d

Field Work 3.8d

Billing 1.3d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.6 days

Field Work
3.8 days
Over SLA

Billing
1.3 days
Over SLA

Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 7, 2026 (358 days early)

📅

2.0 days Total Age

⏱️

4.0d in Closed Longest Stage

🔄

6 transitions Status Changes

⚠️

6.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 57 days old

🚨

Primary Delay 4.0 days stuck in "Closed"

⏱️

Total Delay 6.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Scheduled

0.6d / 2.0d SLA

Completed

3.8d / 1.0d SLA

Closed

4.0d / 1.0d SLA

07e-Partial Project

1.9d

Ready to Bill

1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/06/2026 MNewman - dispatching to Fady Messak for SN 201020642

🔧 Work Performed

                        V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)                    

⚠️ Problem Description

                        V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)                    

📄 Description

                        V60 Ventilator                    

📞 Call Description

                        FCO86600057                    

Timeline

📋

▶

4 Work Order Created Jan 6, 7:24 AM

Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled

👷

Technician Assigned by Mandy Newman

Technician: Fady Messak

👷

Status: Assigned by Mandy Newman

From: Entered, Assigned

To: Assigned, Scheduled

Duration in Previous: 2m, 0m

📅

Dispatch Scheduled by Mandy Newman

Scheduled For: 2026-01-06T13:00:00.000+0000

⏱️

▶

2 4x Labor Added Jan 6, 12:20 PM

4x Labor Added → Status: Completed

✔️

Status: Completed by Fady Messak

From: Scheduled

To: Completed

Duration in Previous: 4h 53m

⏳ 3.8 business days

🏁

Status: Closed by Fady Messak Jan 9, 6:26 AM

From: Completed

To: Closed

Duration in Previous: 2d 18h

⏳ 4.0 business days

⏱️

▶

2 Labor Added Jan 14, 11:54 AM

Labor Added → Status: 07e-Partial Project

📋

Status: 07e-Partial Project by Timothy Amburgey

From: Closed

To: 07e-Partial Project

Duration in Previous: 5d 5h

⏳ 2.0 business days

📄

Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM

From: 07e-Partial Project

To: Ready to Bill

Duration in Previous: 1d 4h

💰

Status: Invoiced by Josh Longway Jan 16, 4:01 AM

From: Ready to Bill

To: Invoiced

Duration in Previous: 11h 32m

Bottlenecks

Completed

Duration: 3.8 business days (threshold: 1.0 business days)

Exceeded by 2.8 business days

Closed

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Ready to Bill

Duration: 1.3 business days (threshold: 1.0 business days)

Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Fady Messak

Scheduled

Jan 6, 8:00 AM

Created

Jan 6, 7:24 AM

Invoice #

N/A

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-03054705	Labor	Open	0.5	$213.75	Jan 6, 12:20 PM
WL-03054706	Labor	Open	1	$155.00	Jan 6, 12:20 PM
WL-03054707	Expenses	Open	1	$0.00	Jan 6, 12:20 PM
WL-03054708	Travel	Open	86	$0.00	Jan 6, 12:20 PM
WL-03064603	Labor	Open	0.016666666666667	$38.00	Jan 14, 11:54 AM