Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329534 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 6, 2026 → Jan 8, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 13, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Canceled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 9, 2026
2 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 3 of 5 biz days used
Created: Jan 6, 2026 Completed: Jan 9, 2026
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0 / 5
Jan 6 → Jan 7 Assigned ▶ Running 1 1 / 5
Jan 7 → Jan 7 Canceled ▶ Running 0 1 / 5
Jan 7 → Jan 9 Ready for Scheduling ▶ Running 2 3 / 5
Jan 9 → Jan 9 Assigned ▶ Running 0 3 / 5
Dispatch 0.0d
Coordinators 3.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.9 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 9, 2026 (4 days early)
📅
3.3 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Canceled
0.5d
Ready for Scheduling
1.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.8.26 PO received

🔧 Work Performed
replaced power cord tested bed functions
🔍 Technician Findings
power cord cut needed to be replaced
⚠️ Problem Description
Power cord cut out of scope repair
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Jan 6, 10:33 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Jennifer Johnson
Technician: Kenneth Lancara
🚫
Status: Canceled by Brandi Alvarez Jan 7, 10:16 AM
From: Assigned
To: Canceled
Duration in Previous: 23h 42m
📅
Status: Ready for Scheduling by Jennifer Johnson Jan 7, 2:24 PM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 4h 8m
⏳ 2.0 business days
👷
Status: Assigned by Mark Franks Jan 8, 8:57 PM
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 6h
⏱️
▶
2 2x Labor Added Jan 8, 9:15 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19m, 0m
📄
▶
2 Status: Ready to Bill Jan 9, 3:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 12, 8:56 AM
Invoice Number: SM-250925

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 6, 10:33 AM
Invoice #
SM-250925

Work Details (2)

Name Type Status Qty Amount Date
WL-03058614 Labor Open 1 $95.00 Jan 8, 9:15 PM
WL-03058615 Parts Open 1 $107.34 Jan 8, 9:15 PM

Details