Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329566 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 6, 2026 → Jan 29, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 13, 2026
✗ SLA Missed
Active: 2 biz days
Paused: 14 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Jan 6 → Jan 27, 2026
14 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Jan 27 → Jan 29, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
Created: Jan 6, 2026 Completed: Jan 29, 2026
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0 / 5
Jan 6 → Jan 6 Assigned ▶ Running 0 0 / 5
Jan 6 → Jan 27 Awaiting Parts ⏸ Paused 14 —
Jan 27 → Jan 29 Reschedule ▶ Running 2 2 / 5
Dispatch 0.0d
Material Management 14.9d
Coordinators 3.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.9 days
Over SLA
Coordinators
3.0 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 29, 2026 (15 days late)
📅
16.9 days Total Age
⏱️
14.9d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
13.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 14.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 13.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
14.9d / 3.0d SLA
Reschedule
3.0d / 2.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced footboard shell and potentiometer - cycle tested unit - returned to service
🔍 Technician Findings
found footboard and potentiometer inop
⚠️ Problem Description
Footboard inoperable and poteniometer inoperable
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Jan 6, 11:53 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Jennifer Johnson
Technician: a0hVU000005FnOvYAK, Matthew Sebzda
📦
▶
2 Parts Requested Jan 6, 12:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 6m
🚨 15.0 business days
🔩
▶
2 5x Parts Added Jan 27, 9:06 AM
5x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Matthew Sebzda
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 21h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 29, 1:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 1:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 16m, 0m
🚨 11.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-252688

Bottlenecks

Awaiting Parts
Duration: 14.9 business days (threshold: 3.0 business days)
Exceeded by 11.9 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📦
Parts Order 00087689
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 6, 11:53 AM
Invoice #
SM-252688

Work Details (6)

Name Type Status Qty Amount Date
WL-03079673 Parts Open 1 $0.00 Jan 27, 9:06 AM
WL-03079674 Parts Open 1 $0.00 Jan 27, 9:06 AM
WL-03079675 Parts Open 1 $0.00 Jan 27, 9:06 AM
WL-03079676 Parts Open 13 $0.00 Jan 27, 9:06 AM
WL-03079677 Expenses Open 1 $0.00 Jan 27, 9:06 AM
WL-03083400 Labor Open 1.75 $0.00 Jan 29, 1:31 PM

Details