Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329577 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 6, 2026 → Jan 8, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Jan 13, 2026

✓ SLA Met (2 biz days early)

Active: 3 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Jan 9, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 6 → Jan 6, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

1d

▶ Clock Running

Status: Assigned

Jan 6 → Jan 7, 2026

1 business day (counted)

Running total: 1 of 5 biz days used

▶ Clock Running

Status: Canceled

Jan 7 → Jan 7, 2026

0 business days (counted)

Running total: 1 of 5 biz days used

2d

▶ Clock Running

Status: Ready for Scheduling

Jan 7 → Jan 9, 2026

2 business days (counted)

Running total: 3 of 5 biz days used

▶ Clock Running

Status: Assigned

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 3 of 5 biz days used

Created: Jan 6, 2026 Completed: Jan 9, 2026

Business Days Used 3 / 5

0 5d budget

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 6 → Jan 6	Created	▶ Running	0	0 / 5
Jan 6 → Jan 7	Assigned	▶ Running	1	1 / 5
Jan 7 → Jan 7	Canceled	▶ Running	0	1 / 5
Jan 7 → Jan 9	Ready for Scheduling	▶ Running	2	3 / 5
Jan 9 → Jan 9	Assigned	▶ Running	0	3 / 5

Dispatch 0.0d

Coordinators 3.6d

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
3.6 days
Over SLA

Billing
0.0 days

Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 9, 2026 (4 days early)

📅

3.1 days Total Age

⏱️

1.8d in Ready for Scheduling Longest Stage

🔄

7 transitions Status Changes

⚠️

2.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 57 days old

🚨

Primary Delay 1.8 days stuck in "Ready for Scheduling"

⏱️

Total Delay 2.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

1.8d / 0.5d SLA

Canceled

0.5d

Ready for Scheduling

1.8d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.8.26 PO received

🔧 Work Performed

                        replaced power cord tested bed functions and returned to service                    

🔍 Technician Findings

                        power cord inoperable                    

⚠️ Problem Description

                        power cord  replacement out of scope, the bed alarm was turned on and we turned it off but the power cord needed to be replaced too                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

3 Work Order Created Jan 6, 12:35 PM

Work Order Created → Technician Assigned → Status: Assigned

👷

Technician Assigned by Jennifer Johnson

Technician: Kenneth Lancara

👷

Status: Assigned by Jennifer Johnson

From: Entered

To: Assigned

Duration in Previous: 0m

🚫

Status: Canceled by Brandi Alvarez Jan 7, 10:17 AM

From: Assigned

To: Canceled

Duration in Previous: 21h 41m

📅

Status: Ready for Scheduling by Jennifer Johnson Jan 7, 2:20 PM

From: Canceled

To: Ready for Scheduling

Duration in Previous: 4h 3m

⏳ 2.0 business days

👷

▶

3 Status: Assigned Jan 8, 8:56 PM

Status: Assigned → 2x Labor Added → Status: Completed

⏱️

2x Labor Added

Type: Labor, Parts

Status: Open

Qty: 1

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 4m, 0m

📄

▶

2 Status: Ready to Bill Jan 9, 2:02 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Jan 12, 8:56 AM

Invoice Number: SM-250919

Bottlenecks

Assigned

Duration: 1.8 business days (threshold: 4.0 business hours)

Exceeded by 1.3 business days

Ready for Scheduling

Duration: 1.8 business days (threshold: 1.0 business days)

Exceeded by 6.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Jan 6, 12:35 PM

Invoice #

SM-250919

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03058581	Labor	Open	1	$95.00	Jan 8, 9:01 PM
WL-03058582	Parts	Open	1	$107.34	Jan 8, 9:01 PM