Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329743 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6336 — 1414 Marlandwood Rd, Temple TX, 76502

Jan 6, 2026 → Jan 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (1 biz days early)
Active: 5 biz days
Paused: 11 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸11d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 23, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 23 Ready for Release ⏸ Paused 11 —
Jan 23 → Jan 23 Assigned ▶ Running 0 1
Jan 23 → Jan 28 Scheduled ▶ Running 3 4
Jan 28 → Jan 29 Tech On Site ▶ Running 1 5
Holding 13.6d (excluded)
Coordinators 3.7d
Field Work 1.2d
Billing 1.0d
✓ SLA Met
Holding (excluded from total)
13.6 days
Coordinators
3.7 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 29, 2026 (336 days early)
📅
16.0 days Total Age
⏱️
12.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 12.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
12.0d
Scheduled
3.7d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
0.7d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.29.26 Hshaw - missing PM checklist

🔧 Work Performed
Performed PM on kiosk, wiped down kiosk.
🔍 Technician Findings
Located unit listed on WO. Kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329743
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 12.0 business days
👷
▶
3 Technician Assigned Jan 23, 1:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 16d 3h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T20:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 26, 9:11 AM
Scheduled For: 2026-01-28T20:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Curtis Sprague Jan 28, 12:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
3x Labor Added Jan 28, 1:27 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2
⏱️
▶
2 2x Labor Added Jan 28, 10:28 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Curtis Sprague
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 39m, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Jan 29, 4:32 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 18h 3m
🏁
Status: Closed by Curtis Sprague Jan 29, 9:53 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 21m
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 11:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 33m
📨
▶
2 Status: Invoice Pending Jan 30, 1:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 3, 9:57 AM
Invoice Number: SM-252690

Bottlenecks

Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
Jan 28, 3:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-252690

Work Details (5)

Name Type Status Qty Amount Date
WL-03081662 Labor Open 0.5 $0.00 Jan 28, 1:27 PM
WL-03081663 Labor Open 0.5 $0.00 Jan 28, 1:27 PM
WL-03081664 Travel Open 2 $0.00 Jan 28, 1:27 PM
WL-03082790 Labor Open 5 $0.00 Jan 28, 10:28 PM
WL-03082791 Travel Open 260 $0.00 Jan 28, 10:28 PM

Details