Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329744 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club 06670 — 2000 CLEMENTS BRIDGE RD STE116, Deptford NJ, 08096

Jan 6, 2026 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 30, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 5, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 30 Ready for Release ⏸ Paused 16 —
Jan 30 → Jan 30 Assigned ▶ Running 0 1
Jan 30 → Feb 5 Scheduled ▶ Running 4 5
Feb 5 → Feb 5 Tech On Site ▶ Running 0 5
Holding 18.6d (excluded)
Coordinators 5.0d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
18.6 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 5, 2026 (329 days early)
📅
21.6 days Total Age
⏱️
17.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
17.0d
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed per WI-ST-310; Lightly dusted inside and outside of higi; Checked and calibrated audio & volume, BP, touch screen and weight bench; Wiped down higi with disinfectant cleaner; Tested for functionality.
🔍 Technician Findings
OPERATIONAL; ONLINE; TORN BP CUFF (REPAIR WO REQUESTED); OJT WITH MICHAEL HARRIS
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329744
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
🚨 17.0 business days
👷
▶
4 Technician Assigned Jan 30, 10:52 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 23d 0h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-05T17:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 4, 4:16 PM
Scheduled For: 2026-02-05T18:30:00.000+0000, 2026-02-05T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Chris Galasso Feb 5, 5:40 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
⏱️
▶
3 3x Labor Added Feb 5, 5:47 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 8m
🏁
Status: Closed by Chris Galasso
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Feb 6, 11:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 45m
📨
Status: Invoice Pending by Hannah Shaw Feb 6, 1:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 24m, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 7, 11:47 PM
Invoice Number: SM-253347

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Chris Galasso
Scheduled
Feb 5, 2:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-253347

Work Details (3)

Name Type Status Qty Amount Date
WL-03093958 Labor Open 0.25 $0.00 Feb 5, 5:47 PM
WL-03093959 Labor Open 2 $0.00 Feb 5, 5:47 PM
WL-03093960 Travel Open 1 $0.00 Feb 5, 5:47 PM

Details