Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 7 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 16, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 17, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026Completed: Jan 17, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 8
Ready for Release
⏸ Paused
1
—
Jan 8 → Jan 8
Assigned
▶ Running
0
1
Jan 8 → Jan 16
Scheduled
▶ Running
6
7
Jan 16 → Jan 17
Tech On Site
▶ Running
0
7
Holding3.6d (excluded)
Coordinators6.9d
Field Work0.6d
✓ SLA Met
Holding(excluded from total)
3.6 days
Coordinators
6.9 days
Over SLA
Field Work
0.6 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jan 17, 2026 (348 days early)
📅
8.6 daysTotal Age
⏱️
6.8d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
4.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay6.8 days stuck in "Scheduled"
⏱️
Total Delay4.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
0.1d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed PM procedure
Vacuumed kiosk
Cleaned touchscreen
Calibrated touchscreen
BP test
Functional test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
Set power on after power fail to power on in BIOS
Uploaded photos
🔍Technician Findings
Kiosk online
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf