Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329836 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1040 — 550 North Pine Ilsand Road, Plantation FL, 33324

Jan 6, 2026 → Jan 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 9, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 19, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 9 Ready for Release ⏸ Paused 2 —
Jan 9 → Jan 9 Assigned ▶ Running 0 1
Jan 9 → Jan 19 Scheduled ▶ Running 5 6
Jan 19 → Jan 19 Tech On Site ▶ Running 0 6
Holding 4.6d (excluded)
Coordinators 5.8d
Field Work 0.5d
Billing 0.1d
✓ SLA Met
Holding (excluded from total)
4.6 days
Coordinators
5.8 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 20, 2026 (345 days early)
📅
9.1 days Total Age
⏱️
5.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 5.8 days stuck in "Scheduled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
3.0d
Assigned
0.0d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329836
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 50m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Jan 9, 12:32 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 2d 2h
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-13T20:15:00.000+0000
📅
▶
2 Dispatch Scheduled Jan 9, 12:56 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-15T17:00:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 12, 5:05 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-15T20:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 13, 12:05 PM
Scheduled For: 2026-01-21T20:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 9:56 AM
Scheduled For: 2026-01-21T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 1:27 PM
Scheduled For: 2026-01-23T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 15, 5:08 PM
Scheduled For: 2026-01-20T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 12:58 PM
Scheduled For: 2026-01-20T21:00:00.000+0000, 2026-01-20T21:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 1:16 PM
Scheduled For: 2026-01-19T20:00:00.000+0000
⏳ 1.0 business days
🔧
Status: Tech On Site by Rob Rivera Jan 19, 5:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 5h
✔️
Status: Completed by Rob Rivera Jan 19, 6:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 3m
⏱️
5x Labor Added Jan 19, 11:02 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 1, 8
🏁
Status: Closed by Rob Rivera Jan 19, 11:13 PM
From: Completed
To: Closed
Duration in Previous: 4h 26m
📄
Status: Ready to Bill by Hannah Shaw Jan 20, 4:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 54m
📨
Status: Invoice Pending by Hannah Shaw Jan 20, 4:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 25m, 0m
⏳ 3.9 business days
🧾
Invoice Created Jan 25, 8:43 PM
Invoice Number: SM-251759

Bottlenecks

Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Jan 19, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-251759

Work Details (5)

Name Type Status Qty Amount Date
WL-03071294 Labor Open 0.5 $0.00 Jan 19, 11:02 PM
WL-03071295 Travel Open 2 $0.00 Jan 19, 11:02 PM
WL-03071296 Labor Open 1 $0.00 Jan 19, 11:02 PM
WL-03071297 Travel Open 8 $0.00 Jan 19, 11:02 PM
WL-03071298 Labor Open 0.5 $0.00 Jan 19, 11:02 PM

Details