Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329885 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Cub Pharmacy #1932 — 2100 Snelling Avenue North, Roseville MN, 55113

Jan 6, 2026 → Jan 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (3 biz days early)
Active: 2 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 26, 2026
12 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 26 Ready for Release ⏸ Paused 12 —
Jan 26 → Jan 26 Assigned ▶ Running 0 1
Jan 26 → Jan 27 Scheduled ▶ Running 1 2
Jan 27 → Jan 27 Tech On Site ▶ Running 0 2
Holding 14.6d (excluded)
Coordinators 1.9d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Holding (excluded from total)
14.6 days
Coordinators
1.9 days
Field Work
0.1 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 27, 2026 (338 days early)
📅
14.6 days Total Age
⏱️
13.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 13.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
13.0d
Assigned
0.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/27/26 Traveled to site Completed PM Completed paperwork Closed WO
🔍 Technician Findings
Unit needed 2026 PM, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329885
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 13.0 business days
👷
▶
2 Technician Assigned Jan 26, 11:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 19d 1h
🗓️
▶
2 Status: Scheduled Jan 26, 11:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-27T19:30:00.000+0000
⏳ 2.0 business days
🚗
2x Travel Added Jan 27, 1:21 PM
Type: Travel, Labor
Status: Open
Qty: 5, 0.25
🔧
Status: Tech On Site by Ronnie Salone Jan 27, 1:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
✔️
Status: Completed by Ronnie Salone Jan 27, 2:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 31m
⏱️
▶
2 Labor Added Jan 27, 2:12 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 11m
📄
Status: Ready to Bill by Hannah Shaw Jan 28, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 27m
📨
▶
2 Status: Invoice Pending Jan 28, 12:35 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 30, 8:00 PM
Invoice Number: SM-252424

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Jan 27, 2:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-252424

Work Details (3)

Name Type Status Qty Amount Date
WL-03079948 Travel Open 5 $0.00 Jan 27, 1:21 PM
WL-03079949 Labor Open 0.25 $0.00 Jan 27, 1:21 PM
WL-03080033 Labor Open 0.75 $0.00 Jan 27, 2:12 PM

Details