Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329921 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4816 — 6201 South Aurora Parkway, Aurora CO, 80016

Jan 6, 2026 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (3 biz days early)
Active: 4 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 22, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 22 Ready for Release ⏸ Paused 10 —
Jan 22 → Jan 22 Assigned ▶ Running 0 1
Jan 22 → Jan 26 Scheduled ▶ Running 2 3
Jan 26 → Jan 27 Tech On Site ▶ Running 1 4
Holding 12.6d (excluded)
Coordinators 3.0d
Field Work 0.1d
Billing 1.3d
✓ SLA Met
Holding (excluded from total)
12.6 days
Coordinators
3.0 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 27, 2026 (338 days early)
📅
13.6 days Total Age
⏱️
11.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 11.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
11.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.27.26 hshaw - confirm with tech if WO was the last job.

🔧 Work Performed
Performed PM per manufacturer specifications.
🔍 Technician Findings
Kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329921
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 11.0 business days
👷
▶
3 Technician Assigned Jan 22, 9:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-27T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 12:41 PM
Scheduled For: 2026-01-26T21:00:00.000+0000, 2026-01-26T21:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Morris Jan 26, 6:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 9h
⏱️
▶
2 3x Labor Added Jan 26, 7:21 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 43m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 27, 4:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 50m
📨
▶
2 Status: Invoice Pending Jan 28, 12:35 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 30, 11:06 PM
Invoice Number: SM-252424

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Morris
Scheduled
Jan 26, 4:30 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-252424

Work Details (3)

Name Type Status Qty Amount Date
WL-03079400 Labor Open 1 $0.00 Jan 26, 7:21 PM
WL-03079401 Labor Open 1 $0.00 Jan 26, 7:21 PM
WL-03079402 Travel Open 56 $0.00 Jan 26, 7:21 PM

Details