Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01329923 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6457 — 2500 MOUNTAINEER BLVD, South Charleston WV, 25309

Jan 6, 2026 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 5, 2026
20 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Feb 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 5 Ready for Release ⏸ Paused 20 —
Feb 5 → Feb 5 Assigned ▶ Running 0 1
Feb 5 → Feb 10 Scheduled ▶ Running 3 4
Holding 22.6d (excluded)
Coordinators 3.3d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
22.6 days
Coordinators
3.3 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 10, 2026 (324 days early)
📅
24.1 days Total Age
⏱️
21.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 57 days old
🚨
Primary Delay 21.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
21.0d
Scheduled
3.3d / 2.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Combined calibration completed. PM completed.
🔍 Technician Findings
No issues found.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:13 PM
Work Order: WO-01329923
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 21.0 business days
👷
▶
3 Status: Assigned Feb 5, 12:11 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-09T18:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 5, 3:40 PM
Scheduled For: 2026-02-09T19:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 5, 3:58 PM
Scheduled For: 2026-02-09T21:00:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 6, 2:59 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-09T18:30:00.000+0000, 2026-02-09T20:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Feb 9, 6:45 PM
3x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 140
✔️
Status: Completed by Dustin Antolin Feb 9, 10:45 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 10h, 0m
⏳ 3.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 10:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
Status: Invoice Pending by Hannah Shaw Feb 12, 10:45 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23m, 0m
⏳ 1.2 business days
🧾
Invoice Created Feb 15, 10:05 PM
Invoice Number: SM-253774

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Dustin Antolin
Scheduled
Feb 9, 3:00 PM
Created
Jan 6, 2:13 PM
Invoice #
SM-253774

Work Details (5)

Name Type Status Qty Amount Date
WL-03098314 Labor Open 2.5 $0.00 Feb 9, 6:45 PM
WL-03098315 Labor Open 0.91666666666667 $0.00 Feb 9, 6:45 PM
WL-03098316 Travel Open 130 $0.00 Feb 9, 6:45 PM
WL-03098317 Labor Open 3 $0.00 Feb 9, 6:47 PM
WL-03098318 Travel Open 140 $0.00 Feb 9, 6:47 PM

Details